2/13 - morning noticed that Internet was slow.
Did a speed test and got, 2MB/s download and 960MB/s
Checked all wi fi and all looked fine no changes were made overnight while sleeping
Checked fios router and couldn't find a speed test on it, Checked online Fios Speed test and it should nothing wrong with the router and full speeds.
Did online troubleshooting and router was reset did this 5-6 times in different ways
Chatted with an agent that told me my router was old and signed me up for a new plan for more money of course
Chatted with support again and was told by agent no issue on their end and I have too many wireless devices, I have a gigabit plan and I am testing on a Wired device not wifi
Router shows very low RX Rate and TX Rates, when the test is generated by Verizon on Router the Rates go up but when I run it from a wired device it is low, even the hourly rate on the router bandwidth log is low.
The Agent was rude and said there is no problem. I am getting less then 2MB/s download on a wired connection direction to Fios Router
this started 7am ad by 3pm I finally got an agent on the phone, who confirmed there is packet loss but he didn't see the same low numbers I was seeing but did see low numbers and tried everything but no fix.
He then schedule a service ticket which is in two days
So barely any connectivity for two days.
I have a laptop connected directly to the Fios Router and I am getting full speed to router via Fios speed test but barely anything to deivce.
Overall a very poor experience but nothing new on this forum. Will report back after replacing fios router which should arrive today or tomorrow and after service visit.
