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Cash only status

Verizon’s is limiting my 3 lines to a cash only status. If no one replies to this or removes that status I promise you I’m cancelling my 3 lines and eating the whole cost of any device payment plan or pro rated fees just to switch to AT&T cause this is absolutely disrespectful. So it’s your move Verizon. I already cancelled a line last week and have no problem switching carriers unless my restriction is moved NOW!

#verizon

Comments

Verizon_Support

Oh, no! Dealing with account issues can be frustrating, especially if you service is in a "cash only" status. Verizon is here to help.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

AirNick46

Amen. I switched 5 months ago from att to verizon and the first autopay declined putting me in a cash only status. I'm a grown adult with $10k in the bank. A steady job with the military. Credit score of 750+. This is bogus. Worst is the time I've WASTED on the phone and in store trying to fix what was not my fault.

Jazzyjosey13

Same here man. They put mine on restriction as well. I have the money to pay via credit card and they are refusing to turn off the cash restriction.

KBrooke11

Can someone also contact me?! I was only put on cash restriction at the fault of Verizon. They wouldn’t accept my bank! I had the funds! After 10+ hours on the phone their resolution was online via Western Union. That was a lie. Verizon isn’t even listed on their app. I just had someone attempt to lay in store for me with a DEBIT card & was told no. I’ll also eat the cost & due in small claims court because of all the lies I have recorded! I’ve never struggled for a company to take money from me!

Verizon_Support

Oh, no! Dealing with account issues can be frustrating, especially if you are set to a cash restriction. Verizon is here to help.

Please tell us more, what exactly is going on? When did the issue start? What recent changes have you made?

~Gilbert

LdyPanther

I had the same issue with the first payment on my new phone line. They will not remove the cash status on my account for 6 months.

Another issue that I have is the fact that I had to make payment within 2 1/2 weeks after getting my new phone, which I am on a fixed income and get paid once a month. I should have been worn or even told when my next payment was due.

The next month I went to a non corporate store and made a payment through them, and it was not posted until I raised cain with the store manager at the location because they did not pay it and I'm being punished for that! Very very dissatisfying as a Verizon Customer!

Another issue just came to mind is the fact that they updated their terms of service and usage, and they are going to limit the amount of "Unlimited" if you go over the pre-set limit. I will say I did not sign up for that!

illashiza

I’m disappointed with the cash-only status on my 3 lines. Please remove this restriction, or I will switch to AT&T immediately.

Verizon_Support

LdyPanther, we want to make sure you're getting all the help you need and we're sorry about the myriad of issues you've been having. We'd love to take a look at the issues you have with your plan and any other problems. We're sending you a Private Message shortly.

~Jesse

phenomenal1

Yeah I’m switching tomorrow for sure. I’m sick and haven’t been able to leave my house I have $ on my card to pay online yet you won’t let me. Out of principle plus your coverage. Making me pay cash in store that’s it for me.

lasgiles

verizon is going downhill. They make mistakes and then charge you to speak with a representative. Verizon has limited me to cash only due to their own mistakes. Going to take my mulitple lines and internet to another company. Shame Shame Shame after over a decade.

Verizon_Support

Hello, lasgiles. Help is here as we would never want to lose your business. When a cash only status is listed on any account, it is typically due to failed/returned payments on a customer's end. May I ask, were there any failed or returned payments? Have you spoken with our Financial Services department for a reason on why this status was placed on the account? If not, you can reach them directly by dialing *611 directly from your Verizon phone or 866-266-1445 from any phone.

-Natasha

Shawnpoling2024

I'm on cash only as well I just switched to Verizon and this was my first bill. When I bought my service they sent me up on auto pay without my knowledge when I gave my CC to pay for my order. And if that wasn't bad enough they scheduled the payment to be taken out 5 days prior to my bill even due. I live check to check I'm sorry. I don't have overdraft protection because of fees. I was litterly 5.00 short in my account to pay it but not the issue why was it scheduled to be paid 5 days before it was even due and without asking me permission and neither did they have to setup auto pay. I had to setup a payment extension because being cash only I have to drive 45 mins each way to a payment place I live way out of town. I want and need this off my account because I pay everything with my checking account and I setup auto pay myself correctly and I've never had this problem ever in my 51 years. If it's not taken off before the arrangement is due u can have the service and send me a box to return this phone along with my reembersment check for the down payment that I put on the phone. It sounds like this is a regular occurrence done to hard working ppl that live check to check or not even that that just don't have time to deal with this ridiculous way that you guys even attempt at customer service. You can send me a message but I'll say now I'm not going back and forth with you guys and spending hours on the phone just to get the same speak over so either remove it or loss it

Gm1013

Yeah someone needs to take my cash restriction off now. I’ve had auto payment deducted each month including last month and all the sudden I’m cash only? I work 2 jobs from 8am-10/11pm Mon-Sat I don’t have time to go to a store and pay cash. I’ll switch back to AT&T if I have to. This is ridiculous.

Verizon_Support

Hey there, Gm1013, we know your time is valuable and we want to help ensure that you are able to make a payment on your account. So we can better assist, we will be reaching out via Private Message.

-Lauren

AgChuck29

Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed. Excellent payment history until July, when I had fraud issues with my bank account. This caused a returned payment, losing autopay discount, and the cash only payment restriction. All of this has rasied my payment and the restriction will not expire until January 2025, for a grand total of $350. I spent several hours both on the phone and in a store hoping for a resolution, but I was transfered and put on hold and decided to give up for the day. It is extremely insulting to hear your customer service agents repeat everything I say to them time and again. Followed by "I am sorry, I am unable to lift the hold."

Somebody at Verizon placed the hold. Somebody at Verizon should be able to lift the hold. I am baffled that this is how Verizon would choose to penalize a customer. I absolutely understand a penalty or small fee, but a penalty so egregious at the risk of losing a customer????? Help it make sense , Verizon. And most of all, remove the penalty and reinstate my auto pay discount.

KTalley132

I have been with VZW for almost 15 years. Tomorrow I'll be switching to another carrier for sure!

Verizon_Support

Hello, KTalley132. So sorry to hear of this as we would never want to see you leave us. The cash only status is temporary, but it happens when there is a combination of both returned checks and chargebacks for payment or payment abuse. Were you given a reason why your account was put in cash only status?

-Natasha

romanG3

Verizon I need someone to contact me as well. Having to go out of my way to waste time and gas to get money out of my bank then to your store is unacceptable. All because you reversed charges on my account last year and now I have cash only? Been a customer 7 years solo and about 10+ years total and I’m restricted with CASH ONLY? How am I able to get auto pay savings? Are you going to reimburse me the months I’ve missed or how about when I ah e to upgrade? I have to go in store to pay cash for an order? I have no problem giving up 10 years of “so called loyalty” to join another carrier. 3 phones and 2 tablets I’m sure they would love my business.

Verizon_Support

We know how this can be a frustrating situation romanG3, and the last thing we want is to lose your preference. In this case, if an account is under Cash Only status due to an error on our end, you can contact our Financial Services team, and they'll be able to further assist you. You can contact them at:

866-266-1445

Hours of Operation
Mon-Sat8:00AM - 10:00PM ET

Sun10:00AM - 7:00PM ET

~Freddy

Stephaniepirirpulido

I’m having the same issue. I tried chatting with someone they are saying I have to go in the store or call the financial department. My phone is disconnected like how am I supposed to call. I’m absolutely done with Verizon and I’m going back to AT&T ! This is insane

Yneedham88

I am dealing with that now at fault for Verizon, I was told it would be lifted a specific date . I called in to find out why it has not been lifted I am getting major run around. This is by far not the service I expected from Verizon. No one ever has answers or a solution. I am online now to cancel my line. My family who we make up 6 lines is looking to cancel as well.

mmiles45

Hello! I’ve got this same problem going on right now as we speak! I’ve made a $420 payment and everytime I’m calling customer service they are not allowing me to set up a payment arrangement for my balance due to this CASH RESTRICTION! VERIZON IF YOU DONT REMOVE THIS RESTRICTION OFF MY SERVICE TODAY FOR MY BUSINESS PHONE! I will be cancelling my service with you guys! I NEVER HAD TO EXPERIENCE THIS TYPE OF CUSTOMER SERVICE! It is ridiculous if you don’t remove this cash restriction so the customer service team can set up my arrangement I will be CANCELING & reporting this service!

Kimaro

Why am I on a cash only basis

Kimaro

I am not a newly I have been with verizon for 13 years. Before I was on my parents account. They are now deceased. What is going on?

Verizon_Support

Kimaro, we're terribly sorry for the whole ordeal. We will send you a private message to further assist.

~Ivone

Verizon_Support

Hello Kimaro. Cash only is a payment type restriction is a flag added to an account to prevent payments to be made with various payment types. This is applied to an account if there have been several payment arrangements, promise to pay that have not been fulfilled. Payment returns can also affect this.

~Ivone

Lleyvas

Hello I’m having the same issue please help me Leanne Leyvas

BWallis21

I have also been put into restriction because of my bank account being ineligible??? confused because I pay my bills. I tried setting up auto pay and they denied it! I attempted to upgrade my phone but was told no because I don’t have “financing” for another month! If it doesn’t change soon, I will be switching carriers to someone who will actually help.

Jrandolph531

Same issue. Made a debit card payment of $344 on Oct 4th. On Oct 20th I had no service and they are saying the Oct 4th payment was unsuccessful. Not sure how when a DEBIT card payment is taken at the time of payment. Now my account says cash payments only. And apparently no one at Verizon can remove the restrictions. AND I’ve been charged multiple reconnect fees for all 3 of my lines.

Verizon_Support

@Jrandolph531
wrote: Same issue. Made a debit card payment of $344 on Oct 4th. On Oct 20th I h ad no service and they are saying the Oct 4th payment was unsuccessful.

Jrandolph531, we will be glad to assist in investigating your payment experience further. Can you share more with us about the payment that it is showing was unsuccessful? Does that payment show that it was successful with your banking institution?

-Andi

Metcalfjessica241

Same issue and am switching to another carrier

Merid025

Same I am switching carriers. The restriction is ridiculous.

Metcalfjessica241

Need help with my account and am ready to switch to att bc I was put in cash only and was told them when else workers y’all had a promo going on right now and I needed to add a line for my daughter and buy a new phone so they said I could go to the store which they sent me an appointment up for an Arkadelphia Arkansas and when I get there and go buy the other one was actually gonna do two lines and get the smart watch also but anyways I was gonna add another line and my account was locked in the rep called you guys. We said I spent 2 1/2 hours the first day there on the phone. We try to get it figured out and they kept saying that they couldn’t do anything about it the financial people did. But the next day, I also spent all day on the phone. These are my two days off for the week and the whole time I was off. I was on the phone trying to get my account fixed so I could buy a phone add it to my account for my daughter. I was put on a cash only because my bank account got hacked by someone and I had to swap over to another bank and it messed everything up. I was not on a payment or anything. I got 1500 left in financials after this so I should be able to get the promo. Everyone else is getting Adaline by phone Adaline all you pay is for the line but I’m stuck with this one phone which has charges on it that I was lied to about also anyways please someone give me a call or message me [email address removed per the Verizon Terms of Service]

Darrell4991

I’m on cash only status I’m law enforcement who has been injured in the line of duty! I’ve been bed ridden for 4 months now if this is not lifted I’m switching carriers asap I can’t stand this Verizon as completely gone down as

Mudbutt88

Have same issue. 4 lines. Paid thru credit card. Shows went thru on Verizon statement and credit card. Verizon put account on cash only saying past 2 payments did not go thru. Credit card had fraudulent activity and had to close the account. Paid cash to get in good standing with Verizon. Called to have cash restriction limit removed and to go onto auto payment. Waiting over an hour with Verizon customer service. And only conclusion is cash restriction is on account for 6 months and can. Not reverse. Been a Verizon customer for 20 years. Customer service had no clue how to fix or what to do. Very disappointed possible looking for new carrier if not resolved.

Bmorgan0807

I’m dealing with the same issues

eb86

Verizon put a cash only restriction. Then suspended my service because they couldn’t take the money from my account. I tried to call customer service only to be put on a useless loop. Made me go out to a store and pay and my service is still not restored almost 4 hours later. Verizon does its very best to give the worst service to customers.

Cristiangod

Verizon put my account on cash only and I only found out this yesterday, We been with Verizon for 1yr 2months and we always pay our bills. Now one of my lines is not workings and is so stressful that’s they can’t figure it out for 3 days already.

Verizon_Support

Sending a reply by Private Note. -Ross

Dworth

I am having the same issues is there anyone who can lift my cash restriction

Verizon_Support

Hi there. We are sending you a PM in order to better assist you with your account concern.

-Will

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