I am utterly fed up with Verizon at this point. I have spent hours on the phone with agent after agent and the only thing accomplished was wasting my time, added aggravation, and no answers. Yet Verizon got its money no questions asked. The short story I voluntarily suspended my second line for one day. Even though its clearly printed that in doing this no other account changes would be made and nothing would be affected in my account. However, my auto pay somehow disappeared, my payment was then delinquent and for 2 months I have been trying to resolve this. I now have a bunch of surcharges on my bill and even though I was told over and over that this issue would be resolved, that the monies would be wiped clean and as of yesterday a corporate customer care agent offered a whopping additional $20.00 for my time and aggravation since they recognized that this is an issue on Verizon's end only to wake up today, check my account and see that even though I paid in full yesterday Verizon is trying to renege on its words and wants an additional $10,00 from me. Its pretty clear that Verizon will easily take my money, but is running me around and around failing to take responsibility for its mistakes and still hasn't resolved the issue or explain how it happened. I welcome a full review of my account and most importantly a review of all of the telephone calls in which Verizon records for Quality Assurance. Then I would like a truly qualified Verizon representative to call me. This is a complete joke and even though I have been with Verizon since 1989 when it was Verizon Nynex Mobile which is probably longer than any agent I spoke to has been alive I can now see why all of my friends have switched to other companies. Over 20 years of loyalty and my phones were disconnected yesterday despite the countless calls I made.
