I have an S20FE phone that worked on 5G until this past week. Two days ago I noticed my indicator was for 4G LTE, and the area I was in has a Verizon tower within a couple hundred of feet from where I was. I reached out to the local store, a 5G tower is nearby, could only connect at a 4G LTE level. It is seeing something, because while driving to the local store, the lock screen showed 5G, when I unlocked it--4G. The customer rep in the store connected me with the Verizon customer support group, he did some basic troubleshooting, and requisitioned a new SIM card, since mine was circa 2021 (the time I got my S20FE). I replaced the SIM card, same thing in my area--- no 5G, just 4G LTE. I reached out to Raj in tech support, he changed a few things, had me power cycle several times, and no change. He said I was on an older 5G plan (it is Do More, as of 2-3 years ago), and switched me to a newer plan, which is supposed to "provision" my phone to the newer 5G---still the same thing. I get a semi-decent 5G signal otherwise, better on the second floor,. There are 4 towers nearby, I know 3 are supposed to ge 5G. I have an app on my phone that brings up a map, signal strengths, etc. and it didn't lock onto anything. He opened a ticket with their tier2 engineering group to see if there are service issues in the area.
He suggested if there is no resolution that I update to the newer S24 if there is no resolution. I can't justify a new phone, and even if I pay it off and get a trade-in allowance, I would be under a contract...which I don't want to do.
Has anyone else with a S20 FE 5G been having 5G issues? thanks!
