Verizon Cloud Desktop App Crashes

I used Version Cloud App successfully for many months. During the past few months, the Verizon Coud Desktop App crashes when clicking sign in. I have reinstalled the app following these instructions: Verizon Cloud - Windows Desktop App - Download and Install . The app continues to crash. I am running Windows 10 Home version 10.0.19045. I have tried to resolve with telephone support on 2 occasions with no success.

Accepted answers

DesktopCloudUser

It is crazy that no one from Verizon is able to help on this issue. I found this solution on another thread.

"The solution to this problem is crazy. You cannot sign into the Verizon Cloud desktop app if you are connected to the 5g wireless home router. I connected to my wireless hotspot on my cell phone and was able to sign into the Verizon Cloud app on my laptop."

This workaround allows me to sign in. Verizon needs to fix this problem. It is ridiculous to have to do this workaround.

All comments

Verizon_Support

We're sorry to read that you've been having issues with your Cloud app, we'll be glad to help out. Is this only happening with the desktop app? When did this problem start? Are you using a VPN to connect?

~Freddy

DesktopCloudUser

This only occurs on the desktop app. The problem started around November 23, 2023. I do not use a VPN.

Verizon_Support

Thank you for these details. Is the app up to date? Is the actual device being updated? ~Geo

DesktopCloudUser

Yes. App has been reinstalled with latest at: Verizon Cloud - Windows Desktop App - Download and Install.

PC receives Microsoft Updates.