for 2 months now we've been unable to redeem our offer. Keep saying to check our email and theyre giving us this giftcard and this giftcard. 17 year members!
Hi Vengeance420, thank you for reaching out about our promotions. I'd like ot get a better idea of what is going on in your situation. Can you please provide some detail on what promotion you're attempting to redeem and where you are in that process?
-Melissa
@vzw_customer_support wrote: Hi Vengeance420, thank you for reaching out about our promotions. I'd like ot get a better idea of what is going on in your situation. Can you please provide some detail on what promotion you're attempting to redeem and where you are in that process?-Melissa
We reached out in january after being unable to redeem our offer for switching to 5g (home pod or $200 verizon card). I reached out and they were unable to help said elevate the issue and someone would contact us. 2 weeks go by i reach out again. We end up with a $55 credit and being promised in 3 weeks an email with a giftcard for $333 would be sent out. Again.NOTHING.
I appreciate those additional details and am sorry you're still waiting. As we're not able to change the amount of the gift cards for promotions I'd like ot take a closer look at what was offered. To continue I will be sending a Private Message so we can work securely within your account.
