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Gps location inaccurate

mbaier

Ever since the last 2 security updates my gps location has been almost nonexistent. Tried a replacement phone and it has the same issue. Odd note, when both phone we deactivated and only had wifi, location was perfect. Not a phone issue, definitely verizon software. I need this fixed. I cannot use maps or any other navigation app. We I open one I am at the correct location for about 30 seconds then I'm gone. I have dealt with both Samsung and Verizon tech support. No solution. I am going out of town soon amd need maps to work. Please help

Comments

Verizon_Support

Thank you for reaching out with your GPS concern, Mbaier. Let's investigate further. Is this happening everywhere you go? Do you know if anyone else in the area is having the same issue?

-Melissa

mbaier

It happens everywhere I go in the atlanta area, and yes others are having this issue or there maps say accuracy low.

mbaier

A piece of additional information, the last 2 days if I reset my network if works for about an hour. I should not have to do this.

Verizon_Support

Thanks for the update. Our goal is to offer the support you need.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Puppylove_68

Same problem here. Hours on the phone with Apple and Verizon tech-support. Still no resolution

SynthpopAddict

Just a guess, but maybe the security updates shut off your phone's location or else your GPS app wasn't given permission to access your phone's location?

mbaier

Sine the issue started in late January I have been to 2 different states. No gps problems until I get back to atlanta. I recently had a guest with the same phone as I, they have never had gps issues. Until they got to my home in atlanta. It is definitely an issue in atlanta, more specifically I believe the cell tower on Bishop Ave between Loring Heights and Atlantic Station.

SynthpopAddict

I dug around a little bit elsewhere on the internet about this, and from what you've described, it sounds like a problem with poor cellular service. Especially since you said using Wi-Fi at home fixed the problem, and you didn't have problems when going elsewhere, along with someone else coming to visit you having the exact same problems. If your signal strength at home is perpetually weak and/or your data is super slow, the location on your phone will not update regularly or may fail to update at all when on cellular service.

mbaier

It doesn't work while on wifi either. "While on wifi it still bounces off cell towers" The only time wifi worked fixing gps was when phone was deactivited. I have the tower in question within eye sight. When I walk up the road to another tower everything is A ok.

They have been building a new office space next to the tower in question. I have 5g full bars. I was only on 4g in one state and gps was fine.

Verizon_Support

Hello. We'd like to help and find the root cause of the issue. To better assist, please tell us. What model is your device and is the software up to date? What is the app you are using?

~Maria

mbaier

I have a note 20 ultra. Yes all software is up to date. Even had an asurion tech look at it. My guest also had a note 20 ultra. One family member has a s24 with spotty gps in that same area. Once we are away from the reach of that cell tower all apps and phones work fine. Apps used maps, tried waze, tried pokemon go, even have used 2 different gps test apps.

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