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Haven't received promotional XBox or Amazon gift card after two months!

In December, I signed up for Verizon home internet under the promise of receiving an Xbox Series S and a $200 Amazon gift card. However, over two months have passed, and I have yet to receive either of these items.

Despite multiple interactions with your representatives, including a call in January where I was informed that the Xbox Series S was out of stock and would be restocked by February 12th, I have not received any follow-up or resolution. Also, I redeemed the Amazon gift card on January 25th with the expectation of receiving it within 3-5 business days, but it has been significantly longer than that.

To make matters worse, when I followed up with your team, I was met with contradictory information, with some representatives claiming ignorance of the Xbox promo altogether.

I feel misled and deceived by this promotion, which appears to be nothing short of a sham.

Comments

Verizon_Support

Hello Valperez96. We would love to help. Was this a fios or wireless promotion? How have you attempted to redeem the promotion so far?-Joe

Valperez96

The promotion was for wireless customers. To be more specific, it was an online-only offer to add 5G Home Plus internet, which included a promotion for an Xbox Series S valid through 11.27.23. However, after activating the home internet service, I never received an email to redeem the Xbox offer. Although I received the redemption offer for the $200 Amazon gift card by email and completed the process through the Verizon app, I have yet to receive anything.

Verizon_Support

@Valperez96
wrote: Although I received the redemption offer for the $200 Amazon gift card by email and completed the process through the Verizon app, I have yet to receive anything.

Thanks for clarifying what you purchased to qualify for both promotions. I'm sorry there's been confusion on this end, and that hasn't cleared things up. I'd be happy to look at that with you, and go over things. I'm sending a Private Message so we can work on that together. -John

Valperez96

I wanted to provide an update on my previous comment after a representative from Verizon reached out to me. They have submitted escalation forms for both the Xbox offer, which has a staggering turnaround time of 30-45 days, and the Amazon gift card offer. I have been told that I must wait an additional 4-6 weeks for a response regarding the status of the gift card.

Verizon representatives have informed me that there is no way to track updates on the escalation form submitted for the Xbox offer.

This marks the third time that an escalation form has been submitted on my behalf, yet the issue remains unresolved. The lack of transparency, prolonged processing times, and inability to track the status of escalations are deeply disappointing and frustrating.

I urge fellow customers to carefully consider these factors before engaging with Verizon's promotional offers.

herewegoagain111

File a complaint with the BBB. Verizon did the same thing to me, giving me the run around for months.

Jessebelle

Valperez, have you had any luck? I have also been given the exact run around. Every time i call i get a different answer. One time I was even told I was not eligible for the Xbox. After 3 escalations I did receive the $200 Amazon card but still no word on the Xbox.

Jessebelle

@herewegoagain111
wrote:
File a complaint with the BBB. Verizon did the same thing to me, giving me the run around for months.

Did you finally get your Xbox? I am still battling with them over this exact promotion. I am at my wits end.

Verizon_Support

Oh, wow! Dealing with account issues can be frustrating, especially if you are managing your Xbox Deal. Verizon is here to help.

Glad to read you got your $200.00 offer. Please elaborate, why were you advised you were not eligible for the Xbox promo? What other support explanations were you given?

~Gilbert

Damiansmith8787

Not the only person this has happened to. It's getting to the point where maybe the fcc should be contacted.

Verizon_Support

Damiansmith8787, that Xbox and Amazon gift card are great incentives to switch to Verizon's 5G Home Internet, and we want to make sure you're able to get them. Have you been able to redeem the promotions or did you not see the redemption tiles in your My Verizon app or the website?

~Jesse

Labrador5

I’m having the same issues. Was promised the Xbox and $200 gift card. Getting the runaround from Verizon. Has anyone had any luck? I’m about to file a claim with the BBB

Dardafed

Any word on getting your Xbox?

CamLynch

I’m having the same issue, any luck?

Jhandy357

I have the same issue. Redeemed the promotion in February and honestly forgot. My son asked me about the Xbox so I called verizon and they told me I never redeemed the promo even though when I log in it shows both promos as redeemed and the date of redemption. Really feels like a rug pull here and just makes me want to honestly cancel my service.

Jhandy357

NightbikerTSO

I'm having the same problem... I have 2 rebates. One for a Verizon gift card, and one for an XBOX controller and a gift card. I have to redeem them by November 5th this year. I click on the m.vzw.com/rebatenotification link but, it doesn't even work. What's sad is I don't even want the XBOX stuff, I was going to give it to my "sister"

Verizon_Support

We want to ensure you receive all rebates and promotional offers you are eligible for, NightbikerTSO. Please tell us more about what happens when you click the link? Do you receive an error message? Where are you seeing the link?

-Danielle

NightbikerTSO

The link is on my receipt. when I click the link, it just takes me to account activity

NightbikerTSO

The link is on my receipt. when I click the link, it just takes me to account activity

Verizon_Support

Let's take a look and make sure we get things taken care of, NightbikerTSO. We're sending a private message your way.

-Cait

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