I have the same question as this person (not sure how the "i have the same question" button works)
https://community.verizon.com/t5/5G-Home-Internet/Missing-5g-Promotion/td-p/1724506
What can I do to get it?
Thank you for letting us know that you are experiencing an issue with a promotion. We are here to help. To make sure we understand correctly, your issue is with this same promotional offer? When did you begin the eligible service?
-Andi
I started service in July of 2023.
Thank you for the information. Please tell us, have you received your confirmation email?
~Maria
Not that I know of. What would it contain?
Great question. With this promotion, upon activation you would typically receive and email that provides an eligibility date when redemption could be completed. Do you recall receiving anything regarding the offer after completing activation?
I don't remember anything. I signed up from someone going door to door person named Sierra and she said she'd take care of it.
No problem, xdrivede. Can you please search your email for "redeem" and see what comes in from us?
-Melissa
Here's the emails that came back.
