Child Item

Child Item

Site Totals

61366 Questions Answered 267 Categories

Unable to link Services

New customer with 5g home internet service. Trying to setup online access, but getting message "Unable to link services" for almost a month now. Several customer service reps and even a supervisor tried to fix it, so far no solution. Can't link with device cell number or account number or order number. Each time ending up with "unable to link services" error message. We tried with multiple email accounts, deregister, re-register with no problem, but unable to actually link my home internet service to my account. NOTHING works. This is very frustrating and disappointing and frankly should be embarrassing for you. I have never experienced a problem of this sort, it's bizarre. Please point me in the right direction to someone who can actually fix this problem.

Thank you.

Comments

Verizon_Support

I'm so sorry you are having trouble linking your account. What model router are you using? Is this set up on a business account?-Joe

The model router doesn't matter, it has nothing to do with setting up my online access, and no it is not a business account, it is a personal account, which you should see on your screen if you took the time and pull it up. Please stop responding, I had it with you guys, online. I spent over 10 hours total with all due respect, maybe nice, but totally incompetent reps. Everyone there should be laid off or retrained if can not solve a tiny problem like setting up a customer's online access. It has been a month! This is absolutely unacceptable, unprofessional, and despicable behavior. You guys just don't care, it is clear and obvious now.

Did you ever get this sorted, because after speaking now with at least 4 customer service agents, I still have your identical problem!

@RedPanda96
I don't know if this will help because it was originally designed for merging Fios accounts with mobile accounts, but there's verbiage in there about needing to be the account owner before the merging will work. Perhaps that's why CS can't do it because they aren't your account's owner. Or else it's another of the mysteries of Verizon. But see here:

https://www.verizon.com/support/knowledge-base-237999/

Verizon_Support

We don't want you to have any more issues trying to get your My Verizon access on your 5G Home Internet. You can sign up for your My Verizon account here: https://secure.verizon.com/account/register/start Just select "Mobile & 5G Home" and start by creating your account and clicking "Continue".

If you keep having problems, please let us know which screen you're having issues in so we can continue to help.

~Jesse

god damnnn! totally the same issue !! i cant linked my services also and called them so many times but nobody can help me with this issue. i can only pay my bill by phone call and no discount for monthly bill cause i cant set up auto pay . i am new user also and used 5g home internet over one month , bad exprience to be honest. they are telling me use the difference email address and i tried many times, issue sitll cant be fixed. what is going onnnn !!! t-mobile and att internet never has the issue like this! if my area cover under t-mobile 5g internet, definetlly switch to t-mobile 5g home internet .

Verizon_Support

We're sorry to read that you do not have access to your account. We're here to help. We'll be sending a private message. ~Peter

Verizon_Support

We are standing by to help. Please send us a private message. -Joe

I'm having the same issue. They said the would send me a paper copy and it's been weeks and have yet to receive it

Verizon_Support

Being able to manage your account is always important. Could you clarify what is it that was sent? Do you also have a mobile account or just home services?

~Freddy

I am having same issues- not able to link account.

Also, supposed to receive call back from Verizon but never did.

I am currently having the same issue. The reps proposed "sollution" was to make an alternate email and try to re-register. I am not going to make an email that will never be used. I am confused because I was able to register and then proceed to not only manage my autopay method, but update my address verify mil discount and see line info. But later that evening I somehow become unlinked. It makes me concerned about Verizon's online security. I am left not knowing if someone else has access to my account and am receiving no updates from Verizon Support

I am having the same problem! I am enrolled in autopay and want to keep track of my bills through the account but I'm stuck on the "link your services" stage on both the mobile app and my laptop. Somebody please help.

I am having the same problem right now, please help me!

Verizon_Support

Hello lmac26, We are sorry to hear you are having issues with your 5G Home internet services. To further assist, we will send you a private message.

-Dee

Have you had any luck with this yet? I am dealing with the same issue and cannot get it fixed. Nobody in the company seems to know how to fix it.

Verizon_Support

Hello DakotaK1, thanks for reaching out about your account accessibility online. We will be sending you a private message to assist further with this concern.

-Toni

I am having the same issue!! I have my prepaid cell phone with verizon in a separate account, and my 5G Home internet which is a new service is what I am unable to link. I did receive the letter (which took over 2 weeks to arrive via snail mail), but instead of saying activation code (as it does on the website), the letter states temporary password, which I have entered (tried this over 10 times) and nothing happens, it just remains blank as if the page is hang up. I wasn't abl eto activate my autopayment since I am not able to link account, I had to make a one time payment (no idea how I was able to do this) but I still cannot view, or create a payment setup as I am not able to link account. Is anyone from verizon actually helping? Maybe we should report them to the Better Business Bureau?

Verizon_Support

Hi there linabracky! Sorry to see that you are having issues linking the account. We are here to help. I will be sending you a private message so that we will be able to access your account and assist further.

-Erica

Did you get this resolved? I think we have a few options, depending on where you are, start with The Consumer Financial Protection Bureau and go from there. I may do the Better Business Bureau or the Department of Consumer Protection. I've had it.

I replied to you and sitting here waiting for the link to review my account. No response from you. This is not ok

I have this same problem…

Verizon_Support

We definitely want you to be able to use your service! We will be sending over a private note so we can work on this issue together.

-Meg

I'm dealing with the same frustrating issue. Try to link my service to my account and getting stuck at sending a US mail, which never arrives. Already busy with this issue since December. Nobody on the phone is able to deal with this. Very frustrating!

Verizon_Support

This definitely sounds frustrating; we want to help! I'll be sending you a private message shortly to collect more details.

-Necia

I am having the same issues. Has anyone found a solution to this problem.

Verizon_Support

Hello, swathibrahma. My apologies to hear you are also experiencing this issue. Rest assured, help is here. Could you provide more info on what you exactly experience when you attempt to link services? Please share as many details as possible.

-Natasha

Having the same issue...it keeps telling me no services linked. So I go through with it and it just tells me to log in. But I am already logged in. How else would I be in my account to see that nothing is linked? Just an endless loop.

Verizon_Support

Hey, yaukingwan, we want to make sure that we get you linked up without anymore trouble. We're here to help, and we're sending a Private message your way.

-Cait

@linabracky
wrote:
I am having the same issue!! I have my prepaid cell phone with verizon in a separate account, and my 5G Home internet which is a new service is what I am unable to link. I did receive the letter (which took over 2 weeks to arrive via snail mail), but instead of saying activation code (as it does on the website), the letter states temporary password, which I have entered (tried this over 10 times) and nothing happens, it just remains blank as if the page is hang up. I wasn't abl eto activate my autopayment since I am not able to link account, I had to make a one time payment (no idea how I was able to do this) but I still cannot view, or create a payment setup as I am not able to link account. Is anyone from verizon actually helping? Maybe we should report them to the Better Business Bureau?

Same! Verizon customer service is NO HELP!!!

Same issue, except I also have NO PIN. I have talked, chatted, and texted multiple agents and specialists, and NO ONE CAN HELP. My only option is to drive 5hrs round trip to get help “in person “… which I doubt will help me at all. This is so silly! I can’t even see my bill, but they sure took my payment (which was twice what I was quoted). I hate Verizon!

Verizon_Support

We want to make sure you're able to get the help you need with your account linking. Just to be sure, the account with th 5G Home Internet is the one you can't create the account in, correct? Is the only device in that account the 5G Home Internet?

~Jesse

To all: If you have still not managed to get your services linked, something very important to note is if you have a prepaid mobile line, you cannot link any postpaid services or Verizon Home Internet service to your prepaid account. The opposite is also true, where you cannot link any prepaid lines to a postpaid account. This is because prepaid and postpaid services are in totally different parts of the system and even have different login URLs for My Verizon. This would also explain you not qualifying for the Mobile + Home Discount because only postpaid services bundled together qualify, in case anyone has been having an issue with not getting Mobile + Home discount.

If you want all your services to be linked together and currently use the prepaid mobile service, you will have to convert your prepaid line to postpaid. Otherwise, you must create a separate account on My Verizon for the internet service or postpaid lines.

Verizon_Support

Hello Mkhco, here are the steps on how to Merge your Verizon User ID. Please try the steps in the link below.

https://www.verizon.com/support/knowledge-base-237999/

-Sarge

Verizon_Support

We're here to help. Let us know if you need assistance. ~Peter

I'm having the exact same issue. I ordered 5G home internet, and the service is working fine. However, I'm unable to access my account online. I've ordered Netflix & Disney+, but I'm unable to setup my services as I can't access my account online. I've called 6 or 7 times in the last 3 weeks and have been told my only option is to get a temporary password via US mail (I don't have any other Verizon services). I've received 2 letters with temporary passwords, but neither worked.

The last rep I talked with created a ticket for me, but I've not heard anything back from Verizon. This is extremely frustrating.

Verizon_Support

bbusler60 we want to help get you the access to your account. Please look for a Private note from me an dwe can work on this issue.

-Kaye

I am still experiencing this issue. I have tried my phone number, account number, email, etc. Extremely frustrating that I don't have online access. I am leaning towards cancelling my service altogether.

Verizon_Support

We hate to see that you're having any issues with getting your account connected so you can manage everything online. We are sending over a private message to get additional details and take a look at the account together.

-Meg

I have the same exact issue. I have been on the phone with customer service multiple times and wen to a Verizon Company Store yesterday. I can't view my bill and I can't set up autopay online. The problem is both on the Verizon website and the Android Verizon App.

Verizon_Support

We want to make sure this gets fixed asap, cHerman61; we're sending you a private message so we can get things done.

-Cait

Same problem here. I have the account number and they ask for zip code and pin. They have to mail the code to billing address and still haven’t received it after a week.

Verizon_Support

Putangina, we're here for you and we'd be happy to provide you with support registering for your My Verizon account. Let me send you a private message to start this process.

-Art

I 'm having the same issue of being unable to link my services to my account. I was just on the phone with Verizon for hours, and no one was able to help me. I've now been locked out after making too many attempts, and was told to call back in a few days. But based on others folks' experience, it sounds like there's no solution to this! This is unacceptable.

I am having the same problem. I already called a customer service rep and she just said to wait for the temporary password. What is that supposed to do?? The rep from the store said it was super easy to setup your my Verizon account and to just use the number she wrote on the box and the pin . Well I tried that and it didn’t work. So I registered with my email and now it won’t link. I just got Verizon internet today and I’m about to just take it back because this is ridiculous, having to jump through hoops and go through mazes for something so simple.

Verizon_Support

Hi there! Sorry to hear about your issues with the setup. We are happy to help. I sent you a private message to get started.

-Nikki

I have the same problem i can't link my account to access the online account management page,
I don't understand, this is a multi billion dollar corporation and they can't get a simple confirmation website working?

Verizon_Support

We definitely want to get you your online access, SpaceNick. We are sending a Private Note so we can assist you with this.

-Kaye

I also had to go through the US mail service to get my letter and when I get my letter my temporary pass code or have you was blank there was nothing there completely blank

I have the same problem. I have the 5g Home internet setup and is working fine. I can not LINK my existing account to my services. It keeps wanting to send me a verification code to my physical address, which NEVER arrives.

Why is this hard?

There are 3 pages of people having the same "Link Services" problem. Please escalate this issue!

Hi TonyLi1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Thank you.

Verizon_Support

Being able to link and access your My Verizon account is crucial. Help is here. A private message is being sent to assist you further.

-Sean

Child Item