Ellipsis jetpack

I am paying 12 bucks a month for an ellipsis jet pack I have never set up or used. I was told I really needed it when i bought it several years ago. Now it is obsolete and I can never used it. I tried to stop paying for it. The website told me I could then it told me I couldn't. So which is it? Can I disconnect it or am I stuck with it until I drop verizon? I am embarrassed and upset by all of this.

Accepted answers

Verizon_Support

Enoch327, thank you for the info. I found this link that'll give you all the information you need about making changes to your plan. https://www.verizon.com/support/knowledge-base-231253/ We're also sending you a Private Message so we can help you with your plan change.

~Jesse

All comments

Verizon_Support

Hello, Enoch327, thanks for reaching out about your Ellipsis. We only want you to be paying for services that you are actively using. You mentioned that you saw something that said you could not stop paying for the service on this device. Can you please clarify what you saw? Do you currely have a prepaid or postpay account?

-Lauren

Enoch327

I was told by the chat guy that I could go to my plans and change my plans. When I tried I was told I could not. I also went to the Tomball Texas store. I was told there that while they could sell plans they couldn't actually change plans after they had been sold. Is there any hope for me? This is a very convoluted system. Almost Byzantine.

Verizon_Support

Hello, Enoch327. Help is here. Let's work together to see what plans we have available for you. Please tell me more. What is the current plan you have?

-Natasha

Enoch327

My plan is the new verizon plan single smartphone 5GB. I pay 76 dollars a month for it, if that helps.