My wife and I have been having this on going issue with Verizon since April of 2023.
We opened a 2 phone business account and were told that the 2nd phone would have a bill credit if we sent in our old phone. We were told it would take a few months for the bill credit to kick in (this was April).
We contacted live support for the first time during the summer since we never saw a bill credit. The said they would take care of of it, but the next bill was the same.
We contacted them again in October, live support said they would take care of it but the next bill was the same...
We contacted live support again and this time they back credited us for a few months a promised that in December the bill would have the correct bill credit. December came and it still didn't have the bill credit.
Same story in January 2024
We called Live support again in February 2024 and this time they said that on the next bill they would charge us an extra $100 and the phone would be paid off. The bill just showed up and its the same as before... No Bill credit and no $100 payout.
So this is my last ditch effort until we have to switch phone carriers for good. It's been a giant pain calling every month and Verizon not holding up their end of the deal. It feels like our old phone was stolen.
We're extremely frustrated.
