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I returned my 5G box, because it was sold to me as comparable to my Roadrunner service, which runs at 300+Mbps. The 5G box rarely broke 20Mbps and maxed out at about 50Mbps. I later saw that this is the expected max speed. I was completely misled on this. And even though I returned my box within 30 days, you all are calling me to collect on the bill. I have been on the phone with you for an hour now, and you can't get into my account!

If this is not resolved, I will make an FTC and state AG complaint about deceptive business practices. I will contact the FTC about the call to my cell number.

Please also confirm that the number I am on hold with now, 800-754-0961, is a Verizon number.

Please contact me immediately on this.

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tinyblueelvis

https://www.ftc.gov/media/71268

tinyblueelvis

To file a complaint with the FTC: 1-877-FTC-HELP

Verizon_Support

Hello, tinyblueelvis. So sorry to hear the Verizon Home Internet didn't suit your usage needs, but help is here as we can check your account and billing. I have sent you a Private Message for assistance.

-Natasha

tinyblueelvis

Update - Verizon just sent me a private message. This is a good development, and I'm hopeful we can resolve things there. Fingers crossed, and thanks for the response.

tinyblueelvis

Well, Natasha from customer service was great and very responsive. Unfortunately, they want me to go back to a Verizon store to resolve this. That would be my third trip to a Verizon store in this saga, and I don't think that's reasonable. I've told them that if they call me again to collect on this invoice, I will make appropriate complaints.

Verizon - you should give Natasha a raise, as she was great.

Af2030

I am having the same issue. I had sales reps come to my door saying that they have the 30 day trial offer for the 5G box. They said I wouldn’t be charged until the next month if I decide to keep it. So I compared it to my current WiFi and decided to keep my original WiFi. I returned the 5G box at the end of the 30 days and now Verizon is trying to charge me for it. Even though I returned it. I can’t even access my Verizon account either because my email or phone number is not in the system anymore. Since I returned the 5G box.

Verizon_Support

Hello, Af2030, we apprecaite you for trying out the service and are sorry that didn't work out for you. We don't want you to be charged for equipment that was returned. So we can better assist, we will be reaching out via Private Message.

-Lauren

Sd200

Natasha must be the hardest working non human as she sent me this same message. Hours later and 2 trips to a Verizon store and my issue remains. The store suggested I switched to another provider that has better self towers and for the phone that I got pay it out or get another phone provider to buy it out that was their solution

Verizon_Support

Hello, we hate to hear your issue with service is unresolved, we are here to help. I am sending you a private message now.

-Jaquetta

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