Been a Verizon Customer for over 15+ years.....Recently switched from "5G do more" to one of the unlimited plans last month, I had Apple Arcade and music included along with the Disney+ bundle subscription through the 5G do more. After I switched to the unlimited plan I added the Apple One perk to my main line. Thinking that I could activate ASAP, that was not possible.
BACKGROUND....I am using a iPhone 14 PM, Verizon app is updated, phone is updated. I checked Apple ID>>Subscriptions>> under "Active" its still showing Apple Arcade (Subscribed through Verizon) no way for me to cancel. It says to cancel subscription, contact Verizon. (All 6 Verizons reps don't even see it on my account.) Although I'm not getting charged for it but still. I also have an Apple TV+ subscription (through Apple) but Im cancelling that because Apple One should cover it through Verizon right? NOT! When I click Verizon Plan Benefits on the bottom.."Your cellular plan doesn't include any new subscriptions to Apple Services.
CURRENT SITUATION. Verizon can not for the life of them activate my Apple One perk. My Verizon account through my MacBook and Safari, Home>>Services & Perks>>Apple One . At the top shows "You have added a perk(s), it may take a few minutes before you can activate. been almost 2 months, and I've seen other posts where they've seen more than that!
<>1st time I called Verizon rep, they ask the basic stuff and then he said he was going to contact Apple then the line drops for putting me on hold for so long.
<><>The 2nd time the rep removed the Apple One perk and re-added it, and it still did the same thing. It shows "pending". Then he tells me that my Apple Music subscription from my previous plan needs to finish its billing cycle and wait the 2 weeks to finish its cycle, 2 weeks past and still nothing and my Free Apple Music subscription is still there along with my Ghost Apple Arcade subscription, at least he credited the charge for that month of Apple One. I decided to manually cancel the Apple Music subscription.
<><><>3rd time I called I told him the situation and see what he can do differently. I told him about the Apple Arcade that is showing on my account but he seems to not see it and just kept saying oh that's because you have Apple One. My Apple One not activated that's why I'm calling! He then says to wait for the billing cycle to end and it should update in our system, this rep said he "will put in a note for my account" For when I call again. So I waited again still nothing in app and on website. Apple ID subscriptions still the same minus I don't have my Apple Music anymore.
<><><><>I called the 4th time I asked if there were any notes on my account from the previous calls, and there wasn't so I had to explain the whole situation again! I almost had my hopes up, this rep tried the same procedures, removing and adding the perk again to see if it would cycle through, but no luck. Told the rep switch plans and switch it back and see if that worked, they made me restart my phone and everything still no luck, the perk in my account still shows "pending". the rep then decided to put in a "trouble ticket" and then call me back later that day, but they never called me back.
NOW.
<><><><><>My 5th time calling, I asked the rep to check my account for any pending trouble tickets. The rep then called Apple so what else can they do. My Apple ID is the same ID I used before to get my perks I got with Verizon on my previous plan. I also found out that the previous rep didn't switch back my plan to my original plan and I still got charged for Apple One even though I do not have it activated. The 5th rep seemed more helpful this time around, they credited my account for that uneccesary charge and switched back my plan. But so far nothing, the rep told me they will "call back next week" I just want my perk activated Verizon!! Im about to switch plans!
