Can't connect Govee wifi smart bulbs to the wifi

Ever since switching to Verizon internet, I haven't been able to connect my Govee Smart LED Light Bulbs to the wifi/network. They are 2.4ghz only, so I disabled band steering and set up separate 2.4 and 5.0 networks, but I still can't connect. I've checked all the correct settings on my phone, restarted the router, restarted my phone, restarted the lightbulbs...nothing.. I know someone else last year had a similar issue and I would like to know what I can do to fix the issue and if their is any way to resolve this!

Accepted answers

Nilsa_VZ

Hello @strawhatlad

Based on your response, the WiFi seems to be working. Please check your home internet connections, by turning off your equipment and back on.

If the WiFi works but the Govee fails to connect to the WiFi, please visit the Govee Support article: Why does this bulb fail to connect to my WiFi?

https://community.govee.com/support/faqs/article/51-57-why-does-this-bulb-fail-to-connect-to-my-wifi

If you would like to ask Govee a question, please visit their community at community.govee.com.

Please let us know if you need anything further.

Thanks.

All comments

Verizon_Support

We're sorry to hear that you're having problems connecting your light bulbs. We want to make sure that you're able to connect every device. Are you having problems connecting anything else to your 5G Home Internet?

~Jesse

scott31339

Have you tried turning on the IoT wireless network and connecting to it?

strawhatlad

no, but when i bring the bulb closer to the wifi it works

but from bedroom it does not work.

weak range