I opened a new bank account and after my auto pay cleared my old bank I put my new bank information in the account. I deleted my old bank account. I found out at the same time for some reason Verizon took me OFF WITHOUT ASKING OR NOTICE from auto pay even though there was a bank account entered for autopay. I immediately signed back up in the same session online, to keep my $20 discount.
Fast forward a month, nothing showed on the date I had set up to auto pay on my new bank account. After a couple more days of waiting and checking I called Verizon. I was told by customer service that yes my account was paid and all was well. A couple more days of waiting and nothing was getting processed. I called my bank in case they were preventing the charge, it was NEVER tried for processing. I called customer service again, this time I was told that I cannot use autopay due to past due bills. I said I have never been late in paying in the many years I have been a Verizon customer. I asked why I cannot set up my bank account for autopay or to pay anymore, no reason given other than I am blocked for 6 months from paying with a bank account. I asked to talk to a supervisor. She said they cannot take the block off either or do anything to change the situation. I ended up paying with a credit card on line as I didn't want my phone and internet to stop functioning. A total of 5 days went by before I paid with my credit card from when autopay was supposed to have paid it, it may as well have been 5 months for how I am being treated...
Seriously, I have always been current and never any issues with late payments etc. I tried to be proactive in waiting until payments cleared. Customer service is a joke.
So I have to resort to paying monthly with a credit card as they will not even let me enter a bank account. Verizon you need to get your act together and figure out what is going on. If you don't, you will lose customers.
