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My service was disconnected after making a payment arrangements

I recently set up a payment arrangement through the Verizon app, as I’ve done a few times before when I cannot immediately pay my bill. But this time for whatever reason Verizon decided to disconnect my service on the original payment date. I have tried to get support through customer service, the chat, and private messages support on the forum. I cannot get past automated robo calls and chats without reconnecting the line (which I cannot do right now). This is just disappointing as I have been a long time customer and feel I have to switch carriers due to lack of support

Comments

Verizon_Support

We're sorry to hear that your service was disconnected after a payment arrangement was made. The last thing we ever want is for our customers to be left without a way to communicate and we're going to do everything we can to help. Please be on the lookout for a Private Message.

~Jesse

Hakemwood

My services was disconnected and something is definitely wrong with my bill I have receipts

Verizon_Support

Hello, Hakemwood. Help is here. I know it has been a few days since you posted. Please let us know if you are still in need of support.

-Natasha

Gqpo

This just happened to me any help?

Verizon_Support

I'm sorry to hear your services were interrupted Gqpo. Were you able to get services restored by paying the past due balance? -Joe

Chokolat84

After making arrangement , service disconnected . Then few days afterwards , I make a full payment yet still haven’t restored my service

Verizon_Support

We want to assist you with your service. We'll be sending a private message. ~Peter

Verizon_Support

We're here to help. Let us know if you need assistance. ~Peter

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