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Billing

In addition to over billing me no one would take my calls to resolve/ respond to the issue and none of what they were saying my additional charges were were anywhere in the contract that I signed. I have since reread the contract and I still don't see what they said or made mention of the additional so called charges to take my bill from $35 - $115 . How can Verizon be getting away with stuff like this?

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Verizon_Support

Hi Albertha-1. No need to call. We are here to answer your Verizon Wireless questions. That is quite a difference in what was expected for your billing charges. Please reply to the following private note to review together and if Verizon has made an error, we will correct today.

-Deb

Albertha-1

Why was nothing in the initial contract about any extra costs. Did you think I would just pay?

Verizon_Support

Good morning Albertha-1, you have the right to feel upset, especially over the price discrepancy. Our goal is to clear things up.

For more info on your Mobile Billing, check out our FAQs: https://www.verizon.com/support/view-bill-online-faqs/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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