5G Home Plus, any way to test the receiver's 5G strength

During setup there was a Verizon App feature to measure the 5G signal strength. This feature seems to disappear once the internet is setup. Is there a way to access this feature after the internet setup? I have not attached my receiver to the window/wall and would like to randomly see if there is a better positioning/placement to get a stronger signal. I am aware of the KB article, https://www.verizon.com/support/knowledge-base-219979/ may address this exact issue, but the Devices link is always greyed out.

Thanks

Accepted answers

fp3798

Ok to close this topic out, there is no way to test 5G strength to the receiver. You can only test wifi strength through the verizon app/website. A technician came to my house and confirmed this. They have a tool that is not available to the general public. For some reason this feature is available during initial setup in order to place the receiver, but once setup is complete that feature goes away. Also there was something wrong with my setup which they fixed and I still don't get any of the features people described above. This is the case since my initial post and today 7/28/2024. Hope this helps someone in the future.

All comments

scott31339

If your device is activated - go to Account - Home Internet - Resources - Want a stronger 5G signal - Get Started

scott31339

You can also login to the router https://192.168.0.1 go to System Status and it'll show your LTE and 5G signal strength

fp3798

Interesting my system status (Basic or Advanced), https://192.168.1.1/#/adv/system/status just shows connected IPv4/IPv6 and router details. Can you paste the link just in case I'm looking at the wrong page?

Thanks

fp3798

Funny as I feel like I have some weird one-off account. When I sign into https://www.verizon.com under account I have

When I click around it seems My Devices is the page I need to get to but The Networks and Devices Tab is greyed out so I'm back to my initial post. The service works fine, but the website and app seems to be buggy for me.

scott31339

That's the correct page - did you scroll down farther down?
I wouldn't suggest a mobile browser, I almost always use a PC.

You should see -
4G LTE Signal Strength
-91.0
5G Signal Strength
-116.0

scott31339

You have to use the app on a mobile device to have the 5G tower finder feature.

fp3798

How do you get to this on the app. The option seems to have disappeared once the internet was setup. Do you have special privileges on the app or website because we seem to be having a different user experience.

Verizon_Support

That is definitely unusual, as you should be able to test the strength of the receiver once it has been activated. We would recommend clearing your cache and cookies, or try using a different browser. If the problem continues, let us know.

~Freddy

fp3798

Nope, same basic details in both Firefox and Chrome. Can you do me a favor and include a screenshot of what I'm supposed to see?

fp3798