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Cash Only Status. customer service

I switched 5 months ago from att to verizon and the first autopay declined putting me in a cash only status. I'm a grown adult with $10k in the bank. A steady job with the military. Credit score of 750+. This is bogus. Worst is the time I've WASTED on the phone and in store trying to fix what was not my fault. I've had reps admit this on the phone.

I drove one hour to a corporate store like the customer service rep told me for a form to remove status. But the GM is confused. Can anyone in the company fix this?

I'm a customer hanging by a thread, ready to switch to T Mobile or back to att.

Comments

Verizon_Support

AirNick46 We are sorry to read about the situation with your account and we want to take a look. We will be sending a private message. ~Peter

Verizon_Support

We want to take a look at your situation with your cash only status. Let us know when you're available. ~Peter

AirNick46

Let's chat right now. I'm driving back from the corporate store that didn't help me. It's an hr drive. Plenty of time for you to fix this solution. If I don't get help today. I'm switichg to tmobile.

AirNick46

Verizon needs to step up. I've spoken to 8 "managers" in the financial department today with no help. Who can actually change this status? Does verizon have the ability to change their own system? Who do I need to call? How many social media likes will it take to hear your customers? For heavens sake.

Verizon_Support

To better assist you, we will be sending you a private message.

~Freddy

AirNick46

I ended up waiting this out then demanding a credit for the time wasted ans auto pay discount lost. If only verizon cared about customer service they could have resolved this in 5 min and at a lesser cost.

AWehunt

Did you ever get this resolved? And if so, who did you contact? Because I’ve been trying to have them remove my bogus cash only status for 3+ weeks and keep getting the runaround.

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