Cannot View current usage

I always have been able to view current usage and I can't view current usage for minutes or messages anymore. This started a couple weeks ago. I've been able to see calls and messages in real time. Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle. I can only access the info once the previous monthly statement has been released but not for the current usage. I have tried to sign in on Google Chrome, my iPad, my MacBook, and my Verizon app. I have also tried to get support from Verizon through the chat option and they were unable to help me or solve this problem. Why is this happening?

Accepted answers

Verizon_Support

Hello, Kcobrien.

We’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible.

In the meantime, customers may have the ability to track data usage on their devices.

Google: Settings > Network & Internet > SIMs >App data usage
Samsung: Settings > Connections > Data Usage > Mobile data usage
Apple: Settings > Cellular > Scroll down to Apps and view usage by App.

Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.

Call history for each mobile line on the account will also be printed on the monthly billing statement. We apologize for the inconvenience, and sincerely appreciate your understanding.

-Natasha

All comments

Verizon_Support

Hello, Mjansen. Help is here as we know how important it is to manage your account. Just to confirm, are you logging in as the account owner?

-Natasha

I have same issue and I am the account owner. You use to be able to access phone and text messages within the current usage page showing incoming and outcoming calls, time and duration. Now you can't click on to see.

Hello, yes I am logging in as the account owner.

Verizon_Support

Hello Saruno, thank you for reaching out to us. We're sorry you're having these issues with your usage details. When was the last time you were able to view the details? This link should give you additional details. If you click on the My Usage button it should direct you to your My Verizon account and provide you with all the details: https://www.verizon.com/onesearch/search?q=Usage%20Details&lid=sayt&sayt=usage%20details*

~Ivone

Verizon_Support

Thank you for the details. When did your bill cycle begin? Is this happening on all of your lines?

~Ivone

Ivone,

My billing site will begins on March 26 but this has been going on for weeks and all lines are affected and yes I am the account holder.

Verizon_Support

Mjansen, thank you for the information. We want to get to the bottom of this and help find a solution. We're sending you a Private Message so we can gather more details.

~Jesse

Hi Jesse, I’m available tomorrow. Thank you

its been 3 weeks or so that I have not been able to see current usage. This screenshot is the oage I would click on to see current talk and text. Doesn't matter which phone on the account. I hope this helps.

I'm having this same problem. I can see the number of calls and texts for both lines. But I can't see any details.

Same here on August 13 and 14

Verizon_Support

Oh, no! Dealing with service issues can be overwhelming, especially if you cannot view the current usage. Verizon is here to help.

When did the issue start? What recent changes have you made? Aside from the usage details, any other problems?

~Gilbert

Verizon_Support

Having access to view usage is vital, and we'd like to help. Please tell us, are you using your mobile or your PC/laptop/tablet to review usage? Are you the account owner or an account manager/authorized user?

~Maria

Yes, same issue as all above. Account owner , the problem is CURRENT USAGE is no longer available, again topic that needs to be addressed is CURRENT USAGE.

Verizon_Support

We know how important it is to be able to view your usage. At the moment, there is a known issue with viewing account usage, rest assured our team is aware of the issue and is working on getting it resolved as soon as possible.

~Freddy

hello, were you able to get this resolved? it's happening to me now too, suddenly, for the past week

FYI its occuring again. I hope your team is aware of this issue and gets it resolved soon. Viewing current minute and text log usage is important to a father of 3 daughters.

Verizon_Support

Hey there, MikeLee2324, sorry to hear you're running into an issue with viewing your usage. So we can best assist, we will be reaching out via Private Message.

-Lauren

Same issue. Is there a glitch in the system or something?

Same problem all week. Three tickets later and it’s still not fixed.

I have been having the same issue. I have reached out multiple times to Verizon with no fix. I'm to the point of change carriers if they cant fix this issue. Seem to keep getting the run around and having to explain the issue over and over again

I am also having the same issue. Yesterday morning, I could access it, and today I cannot. Yes, I'm the owner. I've used the app on my phone, and on my computer using both Safari and Chrome. It's very frustrating.

I am also having a similar problem with not being able to view usage

Verizon_Support

We apologize for the inconvenience and our support teams are aware and are working to resolve the issue as soon as possible.

https://community.verizon.com/t5/Other-Account-Discussions/no-call-logs-or-message-logs-available/m-p/1775783#M4263

-Deb

Verizon_Support

Hello! An issue has been identified that is causing customers to be unable to view their usage details both online and in the mobile app. Our specialists are aware of the issue and working to resolve as soon as possible. We apologize for any inconvenience, and appreciate your understanding.

~Gilbert

I am having the same issue and have been for the last month.

This is wonderful The issue has been identified, but it doesn’t change that this has been going on for months per this thread and more and more of us have been identifying this issue instead of less. Some of us utilize Verizon for our companies and need to be able to track usage for our businesses.

Mine text logs are only showing picture/video messages. Nothing else.

Verizon_Support

We know how important it is to stay on top of your usage. At the moment, there is a known issue with viewing your usage on our website or through the My Verizon app. Our team is aware of the issue, and is working on getting this resolved as soon as possible.

~Freddy

I use that information to keep track of calls daily. FIX it! “Incoming” doesn’t fit the requirement.

Verizon_Support

We're sorry to read that you're having issues with viewing your usage. We want to help. When did you last view your usage? Do you get any error message when trying to view the usage? ~Peter

I’m having the same problem but if u go to the website n not the app, u can view it……but when I went today to view it, I couldn’t……this is o annoying.

Well how long is this going to be going on, we are in October now and ur response was from August. We need this fixed ASAP!!!!!!!

I am not able to see current minutes and I’m the owner, software up to date.
it’s been 3 weeks since the option to see current minutes disappeared and I get the generic page. It’s Oct 13,2024

Exactly, I'm on my 4th ticket. I have 4 phone lines and only 1 is having the issue of where I can't view incoming calls when I log into my account on the computer for the past month. It seems that nobody at Verizon can comprehend nor fix the problem. As much as we pay for phone service you would think that we wouldn't be having these types of issues. I'm so frustrated and annoyed with Verizon.

Verizon_Support

@Char1968
wrote: Exactly, I'm on my 4th ticket. I have 4 phone lines and only 1 is having the issue of where I can't view incoming calls when I log into my account on the computer for the past month. It seems that nobody at Verizon can comprehend nor fix the problem. As much as we pay for phone service you would think that we wouldn't be having these types of issues. I'm so frustrated and annoyed with Verizon.

Char1968, I'm sorry that you're still having issues with viewing the usage online. I'm going to send you a Private Message, so I can get a few more details.

-John

Verizon_Support

Hey, Char1968, we haven't heard from you and wanted to check in to see if you'd like to continue working to resolve the issue with viewing your usage.

-Cait

When will this get fixed? As an account owner, with an up to date app, this is a major inconvenience. We can see our data usage, that’s not what concerns us in this topic.

Verizon_Support

Please tell is, how do you normally check your usage?

~Geo

This is frustrating because I used to be able to view the current usage pretty easily but now it is hit or miss no matter how many different ways I try.

Verizon_Support

As a customer myself, I realize how important being able to view your usage is. Not to worry as we will get to the bottom of this together. A Private Message is being sent to assist you further.

-Sean

Same here! I have the option to view current usage but when you click it, mine just shows how many messages and minutes used. I can not see current usage at all and I've tried multiple ways (computer, phone, iPad). App is up to date. This has been going on over a year for me and id really like to have a solution instead of spending HOURS with customer support when nothing is changing like it should by now.

Verizon_Support

Hello RPlatt2, we're sending you a private note to review what is happening with your calling and message logs.

-James

Still no fix lol what a joke

Verizon_Support

Nick1021, we hate to hear that you are experiencing issues, we are here to help. If you can please tell us more about what is going on. -Dee

We are now into 2025 and this is still an issue ands from the tech teams can response, it appears that it will NOT be resolved anytime soon.

I've had Verizon for 20+ yrs. First time there has been a real breakdown in handling a problem. I'm extremely disappointed. They keep putting out the same generic responses, which are even more insulting.

This is insane that Verizon is still having the same issues and generic response for months. This issue should be resolved. I do not want to have to go on someone else’s phone to view usage.

Let me ask everyone having this problem a question. If someone were to tell you that you were under some sort of surveillance (not necessarily a gvt entity) would you (a.) Be completely surprised and have no idea who or why anyone would do that to you, or (b.) Think to yourself hmm... I know who that might be?

What is being or has been done to correct this? As of 5/4/25, I (as the account manager) still am not able to review current usage although Verizon increased our rates yet AGAIN! If we are paying for a service, I, along with other customers find it vital to know our current usage details for a variety of critical necessity. Especially if overages occur and as a customer we are not aware until we are billed with the “history”!

Verizon_Support

Hi there! We know how important having access to the usage details can be for our customers. Let's do a deep dive into this issue. I sent you a private message to get started.

-Nikki

EXACTLY!!! Could not agree more with you!!! At this point, I think it’s appropriate to assume that these “teams of specialists” that Verizon employees keep referencing don’t actually exist. HEY VERIZON…I would be humiliated and embarrassed if I owned or worked for a company that has absolutely no concept of what customer service actually means. Absolutely no integrity and one heck of a bogus mission statement. So, If by a slim chance they do actually exist and collect a paycheck, I suggest finding yourselves a different team before completely sabotaging and ruining your relationships with all of your LOYAL customers. As customers, WE CAN NOT TRUST YOU OR COUNT ON YOU. Let that sink in Verizon owners and team specialists.

I am also having trouble viewing current usage detailed information like everyone else. I see this is an ongoing issue since 3/24 & as much money as I pay each month this is unacceptable. A “work around “ is not a fix to the issue. I need this information as the account holder.

Its now June 2025 and still not fixed!!!!

I am also having trouble viewing current usage detailed information like everyone else. I see this is an ongoing issue since 3/24 & as much money as I pay each month this is unacceptable. A “work around “ is not a fix to the issue. I need this information as the account holder.

Verizon_Support

We understand the importance of having access to your usage records. Please tell us a little more, are you accessing the Account Owner profile on the mobile app or our website?

~Maria

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