I have seen the comments recently and I agree with most of the people who are saying Verizon has worst customer service.
I have been experiencing the worst customer service ever since I moved to the Verizon from ATT in oct .
Every month looking at the bill I have to call them for all the annoying charges they charge me. Moreover, when they have to provide the promotional credit they have all the reasons to deny it for all the wrong reasons.
In addition, when I was calling the customer service no one told me that I have to fil out a form and then you get credit. Until one nice person helped me and expedited it. But, the team handling it denied it, saying I didn't do it in time.
Apart from that worst thing is they want us to pay for the wrong charges and wait for refund. But, if we pay earlier than autopay date they charge you penalty because you paid earlier then autopay day.
Moreover, I cancelled the home internet service and they were supposed to send me the return box. But they don't send it and charge me for non return equipment charges. when I asked for the new shipment it still doesn't come and they ask me to pay the bill with that fee and said it will be refunded once they receive the equipment. Seriously.
Worst service ever !!
