I have texted and called Verizon countless times now and spent multiple hours on the phone all to still have an unresolved issue. I ask to speak with a supervisor and they pass me over to the person sitting next to them at the call center or, they pick up the phone and pretend to be their own supervisor! I kid you not!! I have been with Verizon over 25 years now and they are worse than ever. My son, on my plan, bought a new phone. Along with that phone, unbeknownst to him (or me, the account owner) Verizon changed his plan. Then, because his plan was changed, they changed my and the other line! Then, on top of this, they add $3 for EACH line, EVERY month, for the changes that were made!! They tell me today if i change to one of the 3 (they only allow you to choose what is on their website which amounts to an upgraded plan, not any plan you see them offering others online) even though I’ve been with them since they opened their doors.
I fully believe each Verizon representative operates on commission. They do WHATEVER IT takes to get that commission, too. I also believe they are punished if the call escalates to a real person who has the authority to assist! I was on the phone, again, for over 1 1/2 hours today, with a promise a supervisor would be calling me back within 5 hours. Well, i ended the call at 12:30 and it’s 7:00 now. What does that tell you? The person who told me she’d arrange to have a supervisor call me is the same person who put me in hold, then picked up the call and acted like her own supervisor, promising “I can help you”. Again, she offered only those which are visible in their website.
I continually asked to speak with a supervisor, a higher up, and i was continually transferred to the same level if agents. I was told they all can do the same thing.
The last representative, Sarah E, had the nerve to say i changed the plan myself. I said, I did not “. This began a conversation that went like this:
SARAH E: You changed the plan.
ME: I did not change the plan.
SARAH E: You changed the plan.
ME: I did not change the plan.
SARAH E: You changed the plan.
ME: I did not change the plan.
SARAH E: You changed the plan.
ME: I did not change the plan.
And THAT is WHO Verizon has repeating them, everyone! How’s that for good communication skills? Taking over new. Interrupting me. Speaking fast. Sooo unprofessional and frustrating, at the least.
That is what you get when you are with Verizon. If you think you’re any different than me, a loyal customer for over 25 years, with 3 lines, think again. You’re not.
The lack of customer service at Verizon to resolve a simple issue is simply unacceptable and the level of integrity of these Verizon agents is almost nil. All have thick accents, btw, and talk very fast, even after i repeatedly told them i was hearing impaired, wore hearing aides that sync into my phone, and to talk slower. I could HEAR them just fine, but i couldn’t UNDERSTAND them.
My 25 years, and being a senior living on retirement doesn’t mean ANYTHING to Verizon. What means something to them is getting their next commission and RAISING the bill by no longer offering “past” plans, including the plan they moved you out of, without your permission or knowledge.
BEWARE of the trick to go PAPERLESS and AUTO PAY…they don’t want you to SEE what you’re paying. They jack up the price of the monthly plan so they can reduce it for going paperless and doing auto pay, and Verizon still receives a nice, hefty chunk each month for your plan.
I’m very upset and my advice to ANYONE considering Verizon Is to BEWARE.
