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Unable to activate sim card

So my phone doesn’t work in my house anymore (all of a sudden it’s always on sos and no one can call me).

I called Verizon, they sent me a new SIM card, I took out my old one, put the new one in and my phone said “just a moment while this activates”. Great! Then, I gave up after several hours of nothing, and tried to look up what to do if my phone won’t activate. Well, Verizon decided it didn’t know what phone this was, and wouldn’t let me log in until I had to reset my password which was a nightmare! It wanted to send me a text (MY PHONE IS IN SOS) at this point, so I have to change back to my other SIM card and go to the back of my house in order for my phone to work and get the text message. Of course it took too long, and so then I was LOCKED OUT of my account (you can’t make this stuff up) so after getting that nightmare sorted, and putting the old SIM card back in, I was able to get back into my account There is nothing in the app that allows someone to update their card.

So, my question is, how do you reset the SIM card if you have to have a working phone in order to do it, and when you put the new card in, the phone no longer works????

Thanks.

(also, I work 3rd shift, so will there be someone that can assist me at 7 or 8 pm tomorrow?)

Comments

Verizon_Support

Hello, being on top of your equipment is vital, especially if you are encountering SIM card issues. No worries, Verizon is here to help.

For more SIM card info, check out our FAQs: https://www.verizon.com/support/4g-sim-card-faqs/#:~:text=How%20do%20I%20activate%20a,Device%20page%20in%20My%20Verizon..

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

SynthpopAddict

I am wondering if you accidentally got a SIM card set up for a postpaid account and because you're prepaid, that's why it won't work and didn't recognize your phone. If you can get to a Verizon store in the afternoon or early evening before you go to work, they'd be able to sort the problem for you better than here in the forums.

If your phone only recently quit working properly, it could've been the recent software updates Verizon pushed. This seems to be a problem with Kyocera phones in particular where people had to get replacement phones with the updates shut off before they would work, but any older phone can have this happen where it becomes incompatible with upgraded technology. Verizon has also been upgrading their towers in recent months, which can also cause the same problem.

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