Prepaid
"Shipped" but no tracking number
I ordered a prepaid phone on 03/20 and it says processed and shipped but I have not received any tracking information or anything for when it will be here. This is frustrating me since I can confirm my payment went through. Help please.
Why Verizon CANNOT find a way to refund cc charge?
I placed phone Order No. ***** on 2/22 for Verizon prepaid, then called back immediately within 2 hours and cancelled order. Order was not cancelled as evidenced by the fact that my credit card charge was charged $38.07, and my number ***** was ported to Verizon. On 2/24 I received email notice from FedEx Tracking *****…
How to pay my bill
I need to pay my prepaid bill but I can’t login!
Is it possible to reverse the data allowance priority between two lines?
Our plan has two prices $35 for the first line and $25 for the second. $60/mo total The first line gets 15GB of data - the second line only gets 5gb. The user of line 2 goes data crazy while line 1 is almost never used. I just had to pay temporary upgraded data for line 2 as they ran out!! Can I make these two numbers…
Using Prepaid phone with only Wifi?
I have been a verizon prepaid customer for years. My parents set it up for me a long time ago at that time I had no idea it was prepaid. I have been through a few phones, and now have a Samsung S25+ that I got right from Samsung. Every thing is fine with that. However I want to get an MP3 player. I can not use my phone as…
Can't enroll in autopay anymore
No matter what I cannot enroll in autopay. Not via the app( side note: the app is a joke and hasn't worked right in years), web browser, phone, doesn't work in incognito, on wifi, on data... Will not allow any card of mine to re-enroll in autopay. Get this message: Error We're having trouble connecting to MyV Prepay.…
My service
I just switched over my phone and my number to Verizon prepaid and paid for it and everything but my phone is still not working
Login
Can anyone tell me how I can get help or get to my account when I can't get any service and when I try to login it says it don't recognize my info in the system. And that is the same if I use my user ID or phone number. I need to reach help to find out why I have no service, although it shows I have 3 signal bars and 4g I…
Cant send or receive texts
I recently added service to my phone after being without service for over a year. I added the unlimited plus plan. I can call and receive calls just fine. But I can't send or receive text messages. I've tried multiple messaging apps. Any ideas? I have an android Galaxy A21. Version 12.
Paying bill
HHave Money on account and trying to us it to restore my service
Restore data
How can I add data to my phone that is not supposed to disconnect until the 15th
My account
I have been trying for a week to get a prepaid account, well they finally got the account activated but still haved ported my number and now they say I cant port my number and when I try to sign in it don't recognize the temporary phone nunber they gave me it any of my information? How can I get my money refunded or get my…
First time using and i cant use my number
I just started using this for the first time ever and my number doesn’t work and my data do not work well and i had restarted my phone and i dont know what i need to do for me to be able to use my phone number?
How much my bill
how much my bill due
phone activation
i try to activate my phone but it didn’t work and it tells me to call a number and it doesn’t help
Verizon charging me for a line that was never activated
how do I file a complaint have been going back and forth with customer service for literally 2 months about service for a number that was never activated that they keep charging me and telling me they are going to refund me either never do or transfer me for hours every time until I give up like they are avoiding refunding…
Number
How do I find my numbet I just activated my phone
Transfer
I originally signed up for postpaid service and ordered phones for 3 lines. The next day, that account was not approved. I then ordered prepaid service and phones for 3 lines. I gave the account number and pins to transfer my numbers from Boost Mobile.Phones came in yesterday and went through the setup/activation process…
Help with my order
Need help finding info on order
issues in migrating number from postpaid to prepaid
Since October 9th, I have tried to transfer my post paid VERIZON number to my PREPAID VERIZON account. I have spent 35 HOURS working with technical support trying to get this done. All have said they would look into it and call me back. However, I don't receive a phone call back. I have a temporary number I am currently…
CNAM error
Hi, I called Verizon wireless multiple times to resolve a CNAM issue I am having. I am a VZ Prepaid customer for 3+ years, previously a post paid customer for 21 years and this issue is disturbing to say the least. Whenever I call a TelMex provider my caller name shows as Manuel Cabral, not my name. It could be happening…
Verizon Virtual Prepaid Card Pin
I received my Verizon Virtual Prepaid card instructions via email but cannot locate the pin number for us. Can you please help?
Esim troubles
Hey! I currently got a new 16 pro max I bought unlocked and I used the eSIM with a new plan and it says texting is denied and I can only send texts through WiFi and not calls? Did I do something wrong looked over my cellular everything looks good and connected.
Data usage detail
Hello, I was browsing on my account and noticed the data usage detail section, and there is a place where you can see the incoming and outgoing text messages on the phones on my plan. In the call tab, it shows the phone numbers for both incoming and outgoing. Just curious if there is a way I can see the phone numbers under…
Network locked
I want to connect my phone through another carrier but I can't do so because they said I have to unlock phone through Verizon. Error message: network locked
Signal
Called verizon for a signal issue. Lady changed my phone number to another phone and messed everything up. Been on the phone for over an hour and half with no results on the signal. Also still have a phone that is in sos mode.
My phone number was deactivated and I can't get through to a live agent.
My phone number was deactivated and changed to a different number and I can't get through to a live agent to change it back.
Cannot call or text. Got temporary number and need it changed back.
I haven't been able to call or text for weeks after upgraded my plan. The newest person I talked to on live chat gave me a temporary phone number to help me troubleshoot and it won't let me talk to them again. I need my old phone number back it's important.
Switching device on prepaid plan
I read somewhere in the forums that prepaid customers must go to a Verizon store in order to get a new phone activated. Is this true, that the "Switch Device" feature in My Verizon doesn't work for prepaid accounts? I am not sure if my phone is acting up and it's time to get a new one, and am worried I might not be able to…
Leaving Verizon
I have been trying to access my account on line for over the last month and half. I have called multiple times and each time the tell me that they "reassure" me that this problem will be taken care of in 2-3 business days and they put in a ticket for this. I call back after the days have passed and the ticket has been…