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Samsung S23 Ultra Voicemail Issue

Voicemail app on my Samsung S23 Ultra is not working properly. It does not give me notifications of new voicemails, unless I manually refresh it, but that doesn't always work either. I have to call *86 to hear if I have any new messages. I do not have subscription to the Premium Visual Voicemail, as I don't care for it. Does anyone else have/had this issue?

Comments

Verizon_Support

We understand how crucial is to receive your Voicemail messages on time, and we'd love to help. To better assist, please tell us a little more. Is your device software up to date? Are you connected to Wi-Fi or using your plan data?

~Maria

Dalma

Hi Maria,

Yes, my software is up to date. This happens always, regardless of the type of connection. This has been happening since the first day I got this phone. My husband and I got the identical new phones last summer, and he never had this issue . The only difference is that he is with AT&T.

I tried all the recommendations for fixing this from the online support groups, as this appears to be the known issue for this particular phone with the Verizon plan. Nothing worked.

Nanna-g

I can see my voicemail messages on the same phone, but they won't play back and the arrow is gray and not black.

Verizon_Support

We truly appreciate your efforts, Dalma. Making sure you don't miss any voicemail notifications is crucial. You mentioned you've tried all the recommendations for fixing this issue. To confirm, what steps have you already taken? Do you encounter the same issue when restarting your device under Safe Mode: https://www.verizon.com/support/knowledge-base-303817/

~Izzy

Verizon_Support

Happy Thursday! Nanna-g, being on top of your service is crucial, especially if you are having voicemail issues. Verizon is here to help.

When did the issue start? What recent changes have you made (new phone, software update, etc.)? Aside from the voicemail, any other problems? Who else is experiencing this problem (other account users, etc.)?

~Gilbert

Dalma

Yes, I tried that, the app still doesn't work. Even when I press "Refresh" it doesn't do it.

However, it ONLY refreshes by itself after I call *86 (in any mode, "safe" or not). Somehow calling *86 activates the app. Which defies the purpose of having this app.

Dalma

Nanna-g: This app has issues on this kind of phone but it seems they are only with Verizon.

Verizon_Support

Got it, thanks for those details. Do you run into any other issues with using data at all? Are you using a VPN?

-Lauren

Madlibber

I have the same problem and have since I got the phone months ago. Phone is great but this issue has not been fixed. I have gone through everything you can possibly do to fix. Uninstall empty cache force stop and reinstall multiple times doesn’t matter. Verizon this is a big problem for a flagship phone and a service that should work that you are charging premium prices for. Not being able to get voicemails in a timely manner like I do on my apple devices. You should be as embarrassed as I am for staying with you.
just laying out the truth here. I shouldn’t have to go hunting for my voicemails and having to refresh to receive ones that are not showing up in my notifications drop down menu

Verizon_Support

We're sorry to read about the issue with your voicemail and we're here to help. When did this start? How delayed are the notifications? ~Peter

1Diggerodel

I have been having this identical problem with Verizon on my S23. No way Verizon could make a downloadable App for this. Very, very annoying.

Verizon_Support

Having your voicemail services working as needed is always of the utmost importance to us. There are several things that can impact voicemail notifications from coming consistently such as signal strength for one. Are you seeing this happen at multiple locations or more often at specific locations?

-Anthony

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