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CAN I RENAME AN UNKNOWN DEVICE

Can I rename UNKNOWN DEVICES on the ASKNCQ1338FA gateway.

I have about 3 or 4 unknown devices in my DEVICE LIST.

I have seen various reports on the internet that say that a device can be renamed directly from the DEVICE LIST, but I cannot find a way to do that.?.

Comments

Verizon_Support

Thanks for reaching about this question todd-dj-reese. You can manage the device through the Admin page. Check out these tools here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338fa/#browse

Let us know if you should need additional assistance.

-Deb

todd-dj-reese

Thank You for the information. I guess the real question is, Do I actually need to go through the settings of my router OR can I rename my devices using the My Verizon Mobile App. I am assuming that I will have to do this through my router, Because as I pointed out in my original message, I have seen various posts on the internet that say that devices can be renamed through the My Verizon App I have tried to do that, but it does not seem like it can be done. Based on that, it appears to me that I am going to have to do this through my router. I just need to figure out where to look in thee manual. I already have a copy of the manual on my computer.

TODD REESE

Verizon_Support

todd-dj-reese, there's a lot of into in the manual. Page 53 has the info you need for renaming the device. Here's a link to the manual so you don't have to go looking for it: https://scache.vzw.com/dam/support/pdf/user_guide/Verizon-Internet-Gateway-User-Guide-2023.pdf

~Jesse

todd-dj-reese

I think I have finally resolved this issue. The instructions that You outlined for me to follow in the manual were not getting me anywhere. I wound up going to the Verizon website and renaming the device through the website. After I did that I went back to the Admin Portal to see if the device that I renamed had been renamed, and it was renamed which is exactly what I wanted. Well thanks for your help, I guess You could say that You led me down another path when the first things that I was trying did not work. Thanks again.

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