hello,
I have been with this company for 10 years. I have had many experiences that were not disappointing. Some were rude representatives. I was told one thing and Verizon did not honored. It has not been a good situation. I have spoke with some representatives that were rude, did not follow through. I did search other companies to switch too. I have the same plan for most of my ten years. There was many charges added to my account that I was not aware. I have spent thousands of dollars with Verizon. Today I spoke with a representative named Oliver. He is in the loyalty department. He was so patient, he made me feel welcomed. He appreciated my business and search for offers that I should have been told about when I have called before. A couple of years ago, I disconnect a phone and was charged for two years. The phone was never used. I was also charged for an ipad service that I did not have. People like Oliver is one of a kind. In December, my phone was taken from my ex husband who was stalking me. I interrupted the line while my phone was stolen from him for 2 hours. I had to run to my neighbors house so that I was not hurt. When I reactivated the line, it took seven hours to reconnect. I am a teacher and had to hide out at my neighbors cause I had no way to call to get help. I did not get service till around 2 and had to be at work at school by 630 am. Oliver was so helpful, understanding and patience. I have been told that I would get a call back to make my phone was working last month cause it would not get out of SOS mode. As a victim of domestic violence, I depended on the representative to call my back in 2 hours as she said she would. Instead it was the next day. If it was not for Oliver help, I would have left Verizon. He should be told that he is one of a kind, and I will be forever grateful for talking with him today.
