Back in Dec I received a targeted email for a free iphone 15 with no trade-in or plan change. This would be $830 off an iphone 15 series over 36 months. I placed an internet order for an iPhone 15 pro and it gave me an option to trade-in my iPhone 13 pro for an additional $340 off. So in the end a total of $1170 off. I took the trade-in deal and $340 was taken off over 2 bills. After 3 bills, the $830 device credit never kicked in so i called customer service. They were able to apply the device credit for 4 months on my April bill but they also charged me a trade-in adjustment of $340 which would wipe out my trade-in discount. I called them 3 more times and they guaranteed me that the $340 would be canceled but i continued to see it on my estimated next bill. They said the estimated next bill won't show the canceled $340 until the April bill is generated.
I received my April bill today and of course the trade-in adjustment was still there. The promises they made 3 times were not met. I'm furious. What can I do now? Would going to the verizon store help resolve this issue? All they need to do is look at the phone order that indicate a total of $1170 off. Phone calls to customer service gets routed to the Philippines. Would i be able to talk to someone in the US by phone?
I have all my receipts and the promo email.
