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Caller hears two rings and it goes to voicemail

For 3 months, intermittently, the caller will hear 2 rings then will be sent to voicemail. My phone doesn’t ring, nor does it show a missed call. If they leave a voicemail, that will show up. My software is up to date, it is not on DND, airplane mode, or call forwarding. I see many people complain about a similar issue; this has happened in our home, California, Arizona, and while in a vehicle. My husband has an iPhone 13 with no issues. I have the G5 Get more plan from Verizon.

Comments

Verizon_Support

Hello, Ltomaszewski. Help is here and thank you for these details. This is definitely strange. So sorry to ask this question but any damage to the phone, physical or liquid?

-Natasha

Ltomaszewski

Phone is in perfect condition-no drops or liquid! I have a protective case and screen protector as well.

Verizon_Support

Thank you for letting us know your device isn't damaged. You have shared that the device does not have Do Not Disturb/Focus turned on, airplane mode or call forwarding. Have we completed any additional troubleshooting steps with you thus far? If so, what have we completed with you? Did any of the steps offer any improvement with your experience, even if only for a short time?

-Andi

Ltomaszewski

I looked at your posted FAQ and it didn’t offer solutions. Went to this board for assistance. The past two evenings about 8pm, the ring twice go to vm happened while I was home.

Verizon_Support

Thank you for this information. Does this occur with numbers on your contact list. Do you have this feature on: https://support.apple.com/en-us/111106 ~Peter

Ltomaszewski

It happens to people in my contact list. It just happened an hour ago from a CEO who was trying to reach me. It doesn’t show that I had a missed call; I only know because a message was left.
I do not have that feature turned on my phone.

This is frustrating; I hope you can help!

Laurie

SynthpopAddict

Is your signal strength often weak? Poor signal strength can cause problems with missed calls as well as the more usual dropped calls.

Ltomaszewski

Our phones, in our house (in a suburb), only has 2 bars at best. But this happens in many different places.

SynthpopAddict

I don't know why your issue is occurring in multiple locations, unless all of the places in question do not have good signal strength. But if the best you get is 2 bars at home, it's not very good because at 1 bar, the signal is not reliable enough for calls to work all the time. This could very well be the problem with why calls are not coming in at home or are otherwise being delayed.

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