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I'm writing to express my extreme disappointment with the recent customer service I've received from Verizon. Here's a summary of the issues:

Unauthorized Cancellations: I requested to cancel iPhone insurance for a specific line, and instead, all insurances were removed from my account.
Incorrect Plan Changes: I asked for a plan change on [phone number], but they changed a different number's plan, leading to unexpectedoutage for my current line.
Misleading Information: I was told removing 3 lines wouldn't affect my plan, but my plan changed from $45 to $75.
Dangerous Disconnection: While driving in a remote area, a representative disconnected my service without warning because of a SIM card issue.

This level of ineptitude and disregard for customer safety is unacceptable.. Please escalate this to the appropriate person to address these issues. Sadely , no way to submit a review

Comments

Verizon_Support

Oh my VRUS, thank you so much for sharing this detailed account of your experience. We do not want to create this level of frustration for you or your family. We are eager to address these concerns and need your help. Please send us a private message, and we will completely review the events and work to restore your trust. We are standing by.

-Deb

mbondi

Two things...

#1- There's a long line already.

#2.- No one at Verizon cares.

Verizon_Support

Thankfully we've got a multiple places for you to get support. We do care about feedback and most of all if there's still an unresolved issue. I've sent a Private Message, so we can help take a look at this with you.

-John

pootsdad

I a writing here as well because no place to put a comment

I traded in an I phone 3 for an I phone [phone number removed per the Verizon Terms of Service] months ago when agent said bill would not go up, got bill and it went up more than $60 I called Verizon told the agent never credited my trade in.... 3 MONTHS???? HMMMM imagine if I didnt pay my bill for 3 months??? now on chat with Verizon for over 3 hrs trying to get resolved I will be cancelling my bios and once this contract ends I will be cancelling my wireless

Verizon_Support

We would hate to lose your preference, and want to make sure we can get this situation straightened out. Were you able to get this situation resolved with our chat team? If you still need assistance, let us know.

~Freddy

Azwy

I purchased a new flip 6 phone in September 2024 from a Verizon dealer in rock springs wy. After the purchase I was told that my payment would be debited from my account well it turned out my account was hacked from within the store by the girl who sold me the phone since my account was hacked I account has been locked so now I can only make cash payments only on my bill and have to go into a store to do so I filed a claim with Verizon and was told thier was nothing they could do what a p.o.s company and totally %$#$ customer service when this phone is payed off I will find another carrier 25 years with Verizon all for nothing so much for loyalty I will be passing along what $^$ customer service Verizon has.

Linali0518

I had the same experience with misleading information on international services, and was overcharged and couldn’t get a credit after long hours on call with customer service. Verizon service and customer service was not like this before. It is very frustrating.

Verizon_Support

Oh, no! We are truly sorry to see you in this situation. The last thing we want is for you to have a negative impression of Verizon. Our goal is to help you in the best way possible.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

thebellfam6

I could not regret switchin g to Verizon more. I have spent hours on the phone and have been promised multiple times that I would receive the credits that were promised by multiple reps. Everyone says they will follow up to make sure it was applied correctly and not one has. My bill is no where near what was promised. Once I can find a way out of my contract I am done and will never try this company again!

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