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Can’t link my account after a month

Last month I came off my parents family plan and got my own account through Verizon. I have a bill due tomorrow but every time I login to the MyVerizon app and try to link my account through my phone number or account number it doesn’t work. When I had mentioned it to the specialist after I upgraded my phone they said it might just take a few days to transfer ownership of my account to me through the app. But I keep getting locked out for too many attempts but no matter what I try, it won’t give me access to my own account. I spent 2 hours in the store the day after my upgrade because my phone couldn’t make or receive phone calls and the specialist was on hold with support forever to get it fixed for me, so I’m hesitant to go in store to fix this. Any suggestions

Comments

Verizon_Support

We're sorry about the issues you're having with your account. If possible, can you try clearing cookies/cache and trying a different browser?

~Jesse

Llantas

What do you mean? What browser am I using and how do I change that? Why can’t someone at Verizon answer this? I find it funny that my bill gets paid somehow but I can’t seem to link to my account?

Verizon_Support

We want you to have access Llantas. Can you access your My Verizon page from the browser on the phone? Do you have a prepaid account? Can you access the My verizon account from another device?-Joe

Rouseyk9

Dealing with the same thing. No one can figure it out! Frustrating

Verizon_Support

We're sorry to read about the issue with registering with your account. Do you get an error message when trying to register? ~Peter

Jrg44

We are considering switching to Verizon phone service after 30+ years with ATT. Thought we would try new 5G internet as a test. Having the same issue trying to link accounts to customize internet login. Keeps saying Verizon has to send a letter to physical address to verify. Been waiting over 2 weeks!! Not an efficient way to welcome a new customer. The staff in the local offices are worthless to assist. Maybe Verizon is not a good choice to switch to.

Xepherya

I am having this same issue. It has been *four months*! I’ve called multiple times and wasted *hours*. Verizon keeps sending me a useless PIN number theough snail mail that does nothing. They got their payment today, but I sure don’t receive my itemized bill!

Customer service is extremely inaccessible to disabled people. I have to use RTT relay to communicate since I can do literally nothing online. So three people’s time is being wasted.

Why can’t y’all figure this out!? What am I paying for?? I want an itemized bill and all I get is “We don’t know, we’ll send you a temporary pin through the mail.” FIX MY PROBLEM!

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