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Data becoming unusable

What is going on with your service?
Over the past 1.5 years to 2 years your service(primarily data) has been getting worse and worse. In these last few days it has become increasingly unusable.
Im either losing all reception or just no data at all.
I'm so glad you brought back the option to turn off 5g, that signal is less than useless in this area.

I Can barely stream music, load a website, send an email with small attachments or heave forbid, try and watch YouTube.
This has been happening with my last phone aswell as well as other verizon customers i work with. T-mobile apparently is amazing here. Who would of thought.

I'm constantly cycling airplane mode or powering of the phone, just so I can use what little data speed I have before it gets non existent.

This problem is mainly at my work , even though my service in my area of Reno is pretty bad across the board . Some places are amazing, like if I'm parked on a bridge over a freeway. Speeds amazing.

There has been a lot of complaints of verizon,especially as of late. What's going on? I meanyou,guys were decent when I first signed up with guys, but now, idk. I'm really considering leaving.

Comments

Verizon_Support

We'd hate to lose your preference, and certainly understand your concerns regarding the service changes you've experienced throughout the last 1.5-2 years. We always want to make sure that you receive the best available service in your area, and would be happy to help look into this. Please tell us, how are voice and texting services working? Is this only impacting data? What signal do you typically see in the affected area?

~Izzy

Liandri

Thanks for getting back to me.

Voice coverage seems to be pretty good, a couple hiccups here and there, but nothing I would consider a "major " problem.
All though, I have experienced a complete loss of signal randomly this past week but was able to cycle airplane mode and eventually got signal again.
As far as text go, no major problems, but since it relies on data it can take second or two to send.

I usually see one to two bars typically and data speeds around 0.3 - 1mbps down and around 0.3 up.
If I remember right, I used to get around 5-10mbps down and around 1-2mbps up.

Verizon_Support

@Liandri
wrote: Thanks for getting back to me. Voice coverage seems to be pretty good, a couple hiccups here and there, but nothing I would consider a "major " problem. All though, I have experienced a complete loss of signal randomly this past week but was able to cycle airplane mode and eventually got signal again. As far as text go, no major problems, but since it relies on data it can take second or two to send. I usually see one to two bars typically and data speeds around 0.3 - 1mbps down and around 0.3 up. If I remember right, I used to get around 5-10mbps down and around 1-2mbps up.

You're very welcome, Liandri. I am glad that some self-troubleshooting was able to resolve those little hiccups. As cliche as it is, turning something off and then back on again can fix things like that. Those data speeds just won't do, and I think we will need to take a look at your account to help find a solution. So we can help with this, please be on the lookout for a private message from us.

-Joseph

SynthpopAddict

@Liandri
wrote:

All though, I have experienced a complete loss of signal randomly this past week but was able to cycle airplane mode and eventually got signal again.
As far as text go, no major problems, but since it relies on data it can take second or two to send.
I usually see one to two bars typically and data speeds around 0.3 - 1mbps down and around 0.3 up.
If I remember right, I used to get around 5-10mbps down and around 1-2mbps up.

Hi, if you're often only getting 1 bar, it's not good at all. When signal strength is that poor, even calls are not necessarily going to work well - I'm surprised you haven't had any issues with dropped calls or missing calls with no notification on your phone. With Verizon and all other carriers shutting down 3G a few years ago, I suspect what's going on is new dead zones have cropped up because current wireless technology's radio waves don't travel as far as the older technology did. And with more and more people using more and more data, the infrastructure may also be lacking and needs upgrading or more towers need to be built.

Data speeds are typically better along major highways as carriers make efforts to get those covered as much as possible for safety reasons. But if Pink Logo Place truly works better at home, work, whereever (ask the neighbors and they can tell you who works better), it's time to port. BTW, you need at least 5Mbps down for most apps to work. At 1Mbps down, webpages take a long time to load and you can't stream anything. Below 1Mbps down, it's really not even broadband speeds and apps will time out or crash.

NHMega

I live less than .1 mile from an interstate highway on ramp. When 5G first came out a few years ago, my cell and data at home were outstanding with 5 bars all the time!. I noticed maybe six months ago I was no longer getting 5G, and now, I’m barely getting one bar of cell and data is iffy at best. I’m using a iPhone 13 ProMax. Any ideas to improve my service would be appreciated.

Verizon_Support

Thank you for reaching out and bringing your experience these past months to our attention. I can only imagine your frustration. Do your have time to troubleshoot? We will want to look at the network and how it is interacting with your phone. Please reply to the following private message and we can get into more details. Also, here is the Support resources for you to check out: https://www.verizon.com/support/apple-iphone-13-pro-max/#popular

-Deb

Verizon_Support

We value your time and we are here to help. Please reach out for assistance.

~Geo

Havok563

Mine has been doing the same ever since same timeframe and thought was just me but good to know others. If there was a solid fix hopefully able to fix. The complete dropping of service to SOS has been increasing and I live a major city

Jcar222

Same issue. My phone is practically useless with little to no coverage. Used to be great, now two bars or less and LTE and no connectivity. I have tried all of the troubleshooting steps. Gets worse. Two times I have reached out for help to fix - via chat and called support #. Walked through and tried all the troubleshooting steps. Both arrived at “ we need a live support person to help you, hold on”. Guess what happens - completely disconnected me. Both times, different communications methods. About to lose a customer of 29 years. Any one successfully fix this issue?

Verizon_Support

We would hate to lose your preference after all these years, as we know how important it is to have your service up and running. When did this problem start? Is this only happening to your device?

~Freddy

Seattleite

I have this problem, too. I have noticed in the past two weeks, I no longer have any data without the use of Wifi. I have checked my settings and other Verizon customers had similar poor connection for voice and text in a large, urban area. What's going on? We had a power outage last night and without Wifi, my phone was useless. This is new, but I need to be reachable to my kids, so it's also not good that I suddenly have no text or voice service unless I am connected to wifi.

Verizon_Support

Oh, no! Dealing with technical issues can be frustrating, especially if you are having poor data connection. Our goal is to help you in the best way possible. Let's gather more info. When did the issue start? What recent changes have you made? Who else is experiencing this issue? Aside from the data, any other problems?

~Gilbert

Evolve812

I'm another one. Especially the last month. Can no longer listen to podcasts, internet radio, YouTube and the like at work. At first I thought it was my antenna, but I did a trial of another carrier on my other sim to test it, and their network has full bars and data. I didn't port my number; I'm still with Verizon, but I'm going to need a solution soon. This is unacceptable for what I pay.

I'm at work for 10 hours a day (in a fairly populated area). Service has been just as bad at home, but I use wifi at home.

Verizon_Support

We hate to hear about your data concerns and would love to help. I have sent a private note as well so we can assist further

-Anthony

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