Hello! I am wondering if anyone else has had the same issues with their LTE extender that I have and what your resolution was. I recently purchased the LTE extender for my home internet through Verizon online. I attempted to install the device a few days ago which seemed to be a very easy process. It was not. I went through all the suggested trouble shooting on Verizon’s webpage before calling tech support who asked me to do everything I had just done again. No luck. This agent suggested I take it to a Verizon store and get it exchanged hand to hand. I went on the extender admin page and saw that I was connected to multiple satellites with a good connection, but it said it my device was not in service. So I contacted tech support again to share this information. Once again I was asked to go through all the same troubleshooting that I’d done already. Still no luck. I was chatting with the agent and the connection was lost. At this point I’ve been trying for 3 hours to get this device to work. I tried to take the device to the closest Verizon store as suggested by the first tech support person I talked to which is an hour and a half round trip for me. I was told that they do not carry the extenders in store nor could I return it in store. I was a bit frustrated by that. I am hoping someone can give me some guidance before I sit on the phone with tech support again trying to get this thing to work.
