Bought a new phone and switched to Verizon and now my phone is stuck in SOS mode

brittany8214

Just switched over to Verizon from Xfinity and now both of phone have been stuck in SOS mode after transferring my number over to Verizon. Went through the process of porting it from Xfinity to Verizon with an agent over the phone while I was at the Verizon store being assisted by someone there and still nothing has helped. I have been without service to my phone for two days and nothing is working. No one seems to be able to assist. They just keep saying wait, I can't keep waiting and no change is happening. Please help or I will have to switch companies again and return the device if it won't work.

SynthpopAddict

Have you contacted Xfinity to make sure they've released the numbers in question and that there aren't any issues with them holding the numbers?

If that's not the issue, Verizon's Porting Department can be reached at 888.844.7095 but I'd wait until Monday as it is currently Sunday as I write this post and they probably aren't open right now. It could be something as simple as a provisioning error or needing to do a different kind of network sync to get it to work.