Waiting on refund

Tiffprcc

I returned my equipment nearly 3wks ago with a guarantee I would get a full refund. My bill reflects where I returned it bc they are no longer charging me but I can’t find anything as to them receiving it and can’t get anyone to tell me when I’ll get my refund. Help!!!

Verizon_Support

Good morning! We know the importance of managing your account, especially if you are expecting a refund. Our goal is to aid you in the best way possible.

You can always administer your billing through your My Verizon: https://www.verizon.com/support/billing-and-payments/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert