Verison Cloud pictures won't download on Mac OS Monterey

mqwilber

Hey Verizon Cloud Help Team,

I am trying to download pictures from my Verizon Cloud account to my computer on a Mac with OS Monterey. I select a picture, everything looks good, then I click the download icon and get the message "MY_IMAGE_NAME downloading, will appear in your downloads folder when complete". But no image is ever downloaded. I tried this with multiple different images and have had no luck downloading. Any thoughts on things to try? I have successfully downloaded images before, so not sure if something has changed.

Thanks for the help!

Craig_Vz

Hello mqwilber,

Downloading with Desktop App
Desktop User Logs on Windows - C:\Users\<USERNAME>\AppData\Local\VerizonCloud-Data\Logs

Desktop User Logs on a MAC - /Users/<username>/.local/share/VerizonCloud-Data/Logs

Using the Desktop Client to mass-save Cloud content to local desktop machine:

Install and sign-in to your Cloud subscription. Not optional on Contacts Only service level
Once installed, a new folder "VZCLOUD" will be created on your desktop machine.
The sub-folders in VZCLOUD will slowly populate thumbnails of your Cloud's media. The rendering of these images is referred to as "Hydration".
Once the images hydrate, then may be MENU COPIED - not moved or dragged/dropped - to a new folder location on the local storage. Moving these files will end up deleting Cloud content.
The act of making the copy will initiate a background download of the full file for each thumbnail copied to the new folder.
NOTE: Leave your desktop machine on and connected to the internet. Depending on the size of media to be saved, you may need to turn off SLEEP for the computer until done.

NOTE: ISP connection, download size, and computer's processing power will determine the time required to complete.