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8 Year Long Customer Reviews Verizon

I couldn't find a place to write a review but I saw others doing it on here. I have been a Verizon customer for 8 or so years and the last 4-5 years have been awful. Verizon has some of the worst in-store, on phone and online customer service I have ever experienced. The call quality is not superior anymore either. I am unsure if its a location issue or Verizon issue but the instore agents lie about discounts, sales and prices as well as adding charges to your bill without your consent. In the past I have requested lines to be removed as well and lines were never removed. Today I was told I would receive a $25 loyalty discount, which is great! Once I got off the chat with the agent he changed it from $25 to $10. I then got back on the chat and have been told I don't qualify for a $25 discount, even though the agent offered this. I am 2.5 hours into this chat with customer service and they refuse to honor their discount THEY OFFERED. At this point I guess they'd prefer losing a 8 year long customer rather than honoring their original offer. Supervisor Ryan and his team with the online chats have been awful. I have been tossed around to 7 different agents, agents just ending the chats with no resolution. Verizon is a joke. They charge double the cost and for what??? ATT offered me the same plan for over 50% less. Verizon has opened my eyes and I'll be taking 8 years of loyalty else where.

Comments

Verizon_Support

Hello, koski94. Help is here as your many years of business mean the world to us. My apologies to hear of your experience as you deserve only the best in service with us as we would never want to see you leave us. We can definitely review your account for any applicable savings. Please let me know.

-Natasha

Ryan has already done this and wont honor what the 1st agent offered. Verizon would rather lose a customer vs honor a discount their agent offered. That doesn't even begin to make right the TERRIBLE customer service I've received today and over the years. It's mind blowing Verizon treats long term customers this way. And its not just me, I am seeing soooo many similar reviews online from long term customers with similar experiences.

Verizon_Support

We definitely want the opportunity to turn these feelings around. We will be more than happy to help. We sent a Private Message to further assist. ~Geo

Bill are set much higher, as indicated in the tariffs. 50% more. Their employees can't even answer: where do I get additional expenses? I don't recommend using Verizon.

Verizon_Support

kapalive, we'd be happy to clear up any billing questions or concerns. What questions do you have regarding your bill? We'd love to help.

~Izzy

I can't get assistance either and they keep giving me the runaround and charge me for a product I can't use but they won't let me return. They keep promising to send the return label but it never comes. The charges for the product/service do though!

Verizon_Support

Dolittledonot, the last thing we want is for you to have any problems when you reach out to us, and we're going to do everything we can to help you find a solution. Please be on the lookout for a Private Message so we can help.

~Jesse

I concur they have gone from the best to near the bottom over the 10 years I have been with them. I recently decided to port out with my phone fully paid off only for them to flag the device as non pay blacklist. Phone was paid off in December. I will never recommend them to anyone after this experience. I had one agent hang up with me after telling them I wanted to file a complaint and spent 90% of the call on hold. Customer service for the premium we pay to use the service should be better. I note tell everyone about my experience in hopes they do not have to deal with this subpar company.

I have been with Verizon for over 20 years, when it was GTE. Verizon outsourced customer service calls. I don’t like calling the customer service number and getting someone who can’t understand me and I can barely understand them. I do believe that the customer service representatives are doing their best, BUT somethings are lost in translation. I was on a chat for almost an hour for an $8 credit (sad, I know). The chat disconnected on the other end, not mine. I sent 4 or 5 responses that did not go through (I have screen shots). I called Verizon and spoke with a representative. When the representative answered, the chat was live again, with the original representative. This was too much! I’m sure Verizon wants customers to be so frustrated that they would just say forget it! NOT ME!! Verizon customer service stinks because Verizon is being cheap! The representatives in the other countries work hard, BUT somethings are lost in translation. I’m sad about this because I remember how great Verizon customer service used to be.

Yes indeed, Verizon is horrible, I'm feeling like a fool for thinking they were like the old days. I've wasted 4 days trying to get my account registered and will waste no more. I've asked for a refund since they weren't able to give me an account needed for service but they didn't know how to do that other than to suggest I file a dispute with my credit card company. This has become a horrible company that should shift some of its extensive advertising budget to fund internal operations. I'm off to sell my Verizon stock before they go belly-up.

Verizon, Your customers deserve more than apologies.

Update--I offer many thanks to "Junior", a Verizon employee who took the time (several hours over 2 days) to actually work on the issue. Where others didn't care (or possibly were ignorant), Junior dedicated 2 days to get my account opened. The issue was internal to Verizon due caused by the many different Verizon employees who simply wanted to transfer me to someone else rather than be bothered themselves (maybe they work on a quota?). Employees like Junior make all the difference. Thanks again Junior, I hope you get the monster raise you deserve.

They NEVER EVER offer discounts for upgrading, Ive had my phone for 5-6 years now bc I can’t get a dang decent discount unless I have the highest cost unlimited plan plus they make you trade in devices on top of that.
The Verizon up rewards was actually somewhat decent before they changed it this last time, and I’d imagine bc customers actually benefited from it to a degree. So they changed it again rather quickly claiming it will b better than ever

Once I get my daughter and husbands devices paid off I’m switching to another company. Can’t wait.

I agree with everything frenchdip said. Had Verizon for a little over 3 weeks and switched to AT&T. Phone and customer service are much better with AT&T!

Just do it!

I’ve been with Verizon for 6+ years. Verizon has always been costly but I was okay paying the price for my service and amazing customer service over the phone. That has decreased over my time with them. They made the app less accessible and removed things like “promise to pay option” (still available when you call in but you need to pay to get the help over the phone!) Verizon began charging ”agent assistant fees” when you called in to speak with an agent. That is like paying tuition but getting charged every time you raise your hand to ask a question. We should not be charged to ask a question about a service we are already paying for.

I am planning to pay off my lines and will be shopping around. Thank you for suggesting AT&T!

Verizon_Support

Hey there, , we defintiely appreciate your loyalty over the last 6 years and don't want to see you go! You mentioned the ability to set up a promise to pay and I want to let you know this can still be completed with no additional fee via My Verizon: https://bit.ly/3P3giq6. If you ever have any questions regarding your account, we are here to help as well and no additional fee will be assessed to your account.

-Lauren

I've been a customer for 7 years and signed up for Verizon 5G 18 months ago. Various issues with speed, router replacement, and very long tech support calls. Today they informed me that there was some kind of mistake with my address and I cannot get 5G service. So all of the techs and reps I communicated with lied to me including the original sales person. Why would anyone do business with this company?

I just had the same problem for 8 hours I got sent to other agents who made me do the same exact thing over and over and it still didn't fix my problem.

I have the same issues. I’m going to be paying off my phone to leave Verizon. It’s been insane. I feel like I’m treated as an enemy rather than a customer to the point I was banned in a Reddit community for voicing these frustrations and complaints. Verizon will eventually be sorry when people are just all done with them.

Verizon_Support

We understand the importance of managing your account, especially if you are encountering registration issues. Verizon is here to help.

Please tell us more, what exactly is going on?

~Gilbert

I had swapped over to Verizon after having AT&T for the last 10 years, and in only a few months, I regret the decision completely. I have had nothing but issues since swapping over. Went almost 2 weeks after switching with no service because no one at Verizon could agree on whether or not I needed a new SIM or if my eSIM would work. Turns out, I had to buy a new SIM (and got charged for it BTW). Then, I upgrade to a new phone and now I have to go again with no service, because "I only have one line on my account, so you will need a new SIM." This is NOT what was advertised on your site, stating all I needed to do was swap over my old SIM and click a link in the text I would recieve. Customer service has sent me in loops, just to eventually tell me to visit the store. If visiting the store was something I wanted to do, I would have just done that first. I will be switching back to AT&T after my visit today.

Verizon_Support

Hello, KStewart808. My apologies to hear of your experience. Help is here as we don't want to see you leave us. It is true that you would need a new SIM as you SIM with your previous provider will not work but we do not charge for SIM cards as they are free of charge as long as you get them from our customer service via phone or a direct Verizon store location. Some premium indirect stores charge for SIM cards, but a SIM card directly from us is free. Do you need a new SIM as of now? If yes, we can send you one. Please let us know.

-Natasha

I completely understand where you’re coming from. I have only been with them since April and oh my God I have never experienced anything like Verizon. The customer service is mind-boggling first off the agent I talked to just inquiring about prices of home Internet talked me into getting my mobile and home Internet bundle with Verizon and I agreed only because the offer was so great the price was a little more than what I was spending, but it included a $200 Visa card with target a $200 Verizon gift card a Wi-Fi extender and the choice of either a Nintendo switch or a Chromebook so I was sold .. now currently for over a month now I have been talking to numerous agents spending numerous hours on the phone going back-and-forth with them. Switching me from one agent to the other without letting me know to explain the experience over and over and over again asking for supervisors not getting supervisors but getting another agent it is so frustrating. I cannot wait to get away from Verizon and I hope nobody else ever has to go through this circus of customer service ..never have I experience this kind of craziness with any phone carrier ever and that it’s still going on still no answers I’m just wanting to pull my hair out of my head at this point .

I just experienced the same thing. So after many hours on the phone with customer service and final communication with a customer care supervisor. I was unable to resolve my issue with the defective phone that I have received from Asurion. I did everything they ask even changed out the phone 2 xs. Resent everything that could be reset. Even opted to upgrade to the S24 Ultra for 2 lines. I have been a customer for 23 yrs coming up on 24 years and I have finally realized there is No Loyalty given for being a good customer for this long. All I asked was that they match the same offer that AT&T had offered me for my trade in. Nope the supervisor went silent . At one point I had thought my phone had dropped the call. she kept repeating that the only promotion that is being generated is what had been offered. So that is telling me is that I am only a number generated in the system and the almost 24 years of loyalty and being a top AAA customer means nothing. What I am taking away from this experience is customer satisfaction is not going to happen, So go with the competitor and the lower price.

I am also thinking about jumping ship to AT&T. So after many hours on the phone with customer service and final communication with a customer care supervisor. I was unable to resolve my issue with the defective phone that I have received from Asurion. I did everything they ask even changed out the phone 2 xs. Resent everything that could be reset. Even opted to upgrade to the S24 Ultra for 2 lines. I have been a customer for 23 yrs coming up on 24 years and I have finally realized there is No Loyalty given for being a good customer for this long. All I asked was that they match the same offer that AT&T had offered me for my trade in. Nope the supervisor went silent . At one point I had thought my phone had dropped the call. she kept repeating that the only promotion that is being generated is what had been offered. So that is telling me is that I am only a number generated in the system and the almost 24 years of loyalty and being a top AAA customer means nothing. What I am taking away from this experience is customer satisfaction is not going to happen, So go with the competitor and the lower price.

Verizon_Support

We would hate to lose your preference after all these years. If you are having any issues with your replacement from Asurion, they are able to replace it if necessary. If you have any questions about our promotions, let us know, and we'll be glad to help out.

~Freddy

Verizon customer serive is bad. I have been with them for 20 years. Its sad to leave. Its not because of price. They are more expensive them most and that is ok. But when you pay more and get garbage service. Whats the reason. Customer serive is joke.

Verizon_Support

We are not ready to lose you. Your loyalty for these 20 years means the world to us, and we'd like to help you to stay. Please tell us what can we do for you to turn this experience around?

~Maria

I don’t want to give anymore of my money. I’m sorry for leave optimum and T mobile. I can’t have speak to someone regarding the overcharge on my account

I have been trying to speak someone since Monday it’s not Saturday

Verizon_Support

We thank you for being with us for 8 years and we want to help with your concern. We will be sending a private message. ~Peter

No your not you guys double charged me and my phone should of been paid off by now

They told me my trade was 800 buck then I get a gift card in the mail for 128.00 for a few months old phone at the time SO never again with AT&T is really bad and no one would fix it…..

I’ve been a Verizon customer for about 3 years. I’m within 1 mile of a Verizon store. That being said, I’m also a VETERAN that has been trying for about a year to get my Veterans discount. Hasn’t happened yet due to the difficulty of trying to access the system. Went to the website Verizon sent me, and was still unable to apply my discount. I would not recommend this carrier to anyone.

Verizon_Support

I'm sorry to hear there has been so much trouble trying to get your discount added. Can you please share what step in this process you get stopped? https://www.verizon.com/military/?adobe_mc=MCMID%3D90000605405683999525849378418609464876%7CMCORGID%3D7ED836675AB3A4860A495CAD%2540AdobeOrg%7CTS%3D1650153601

-Melissa

10+ year customer here. Really getting difficult justifying the premium price when I’m receiving sub-par service and support. I gladly used to pay the premium price over the competitors because of network coverage, reliability, and the outstanding customer support. These days? It’s a crime what Verizon has done to their own reputation.

I just had to go through an account unenroll and reenroll to access my account through the app because of an issue on Verizon’s end where the system wasn’t sending the 2FA texts - eventually I maxed out the requests (and all the 2FA texts arrived all at once about 2 hours later). I had to call support twice where I went through an entire rigmarole to create a new online account where IT STILL WOULDNT WORK because 24 hours hadn’t elapsed yet. Totally unacceptable in this day and age .

I’d like for their CEO to call 611 undercover as a customer with some of the issues we’re facing and see how thrilled they are with the experience. Oh, how the mighty have fallen

CAN YOU HEAR ME NOW? NO?

GET. IT. TOGETHER, VERIZON.

I'm in the same boat! Going on 3 years with this company. I have the samsung 22 ultra and that God only 3 more payments. For 1 my phone won't even work unless connected to my home wifi, forget the fact that I'm supposed to have 5g service, or that I have 2 lines on my phone, a line for my watch, and also another phone w/line that I pay for every month. There are always some weird charges on my account and I call , I'm told that they will be credited or takin off before next bill is due but never are. My watch was supposed to be 1/2 off the price which took me 2 month to get cleared up. Neither the phone nor the watch ever work correctly. I got service for the watch in order not to need my phone yet 90% of the time I can't make a call of it . I live in the city cell towers all over the place and Verizon simply has the absolute worst connection ive ever experienced. My bill as been up to 1200$ at times from all the purchasing of accessories and home devices, it's always paid on time never late yet I'm treated as if my business means nothing. As soon as this phone is paid off I'll being purchasing the new galaxy fold 6, from another company! This is the absolute worst experience I've ever encountered dealing with a company that claims superiority. What a joke metro pcs is even better them Verizon . Spectrum as my attention with a great exceptionally lower plan for the samsung fold 6 can't wait to end this 3 year nightmare!

Verizon_Support

Hello, Tribullpup19, thanks for reaching out! We know it's important to have reliable service and are here to help you out. You mentioned you are having to rely on your home WiFi for service. Are you experiencing issues with service only at home or is this happening elsewhere too? Can you let us know what's happening when trying to place calls? Are text and data working for you?

-Lauren

this company. They’re shady. I’ve been with them for 17 years mistreated almost all the time I talk to them on the phone finally done with them going to pay off my debt with them on my device payments and disconnect never again. I will give them a second chance, but right now I’m stuck because I need phone service and I don’t want it to go bad on my credit

As a customer for over 15 years, you would think they would want to do everything possible to do the right thing and keep a loyal paying customer but over the last few weeks that has proven to not be true.

my issue was not just simple and having to deal with Verizon and their undesirable employees did not make it any better. I wasted so much time and money. It is ridiculous only to be lied to in the end. They promised this and promised that and did not hold up their end of the deal. we waited over an hour on hold to speak to a supervisor when we finally did reach the supervisor. We intentionally ask if our conversation was being recorded. After being told they were going to do an investigation into our case , and would credit us $500 within the next 5 to 7 days two weeks later we have to call and wait on hold again to see where our $500 credit is at only to be told. They cannot find a recorded conversation and there were not even any notes in our case that documented any of the previous conversations that we had with multiple Verizon employees.

The supervisor that we spoke to last said all he could do was credit us $200 and nothing more. Just a little backstory on our issue my phone screen had turned green, and Verizon told us there was nothing that could be done besides replacing it with an insurance claim. For some reason, none of my stuff was backed up to my cloud so I could not just transfer my data. After speaking with some friends, they advise me to take my phone to Best Buy and have my screen replaced Best Buy replace the screen and indeed did fix all my issues so once again I had all my information that was on my old phone, including all of my passwords all of my families calendar over 6000 pictures and three very special voicemails from my late grandmother. I took the replacement phone They sent me in the mail and my old phone that now had a fixed screen on it to our local Verizon store. And in a matter of seconds the unknowledgeable and obviously undertrained Verizon employee had did a hard reset on my phone that had all of my stuff stored on it so after paying $450 to fix the screen, I now have a wiped out phone with none of my personal information on it because of a Verizon employee that simply did not know what he was doing. And all we got from the store was a. I’m so sorry and I still had to send back that phone that I just spent $450 repairing the screen on so you’re welcome Verizon. You have a perfectly good phone that I fixed for you. After the measly $200 credit is used on our account. We will most definitely be switching providers I simply have no respect for these big companies that think they can just do whatever. I really feel sorry for all of your customers Verizon. You should really try to do better

I have no faith that this review will reach anyone within Verizon that actually cares and would want to make things right because I simply believe they do not have any employees that meet this criteria however, if it does reach someone that cares and believes in doing the right thing, please feel free to reply.

and you best believe I will be telling everyone my opinion of Verizon

I have been with Verizon for 25 years. Every single reason I have had to stay with Verizon has been stripped away. I constantly have signal issues, network extender is terrible, cost is too high, and now, the customer service experience is pathetic. I am DONE after 25 years.

By the way, Verizon won’t even permit you to use the language you want in these posts.

Tim

Verizon_Support

We're sorry to read that you feel this way and we want to help you with your concerns. We'll be sending you a private message. ~Peter

I have been with Verizon for two years and has always kept up with my payments until recently when my job cut my hours. The Verizon automated agent absolutely would not allow me to speak to a live agent when calling so I had to put in a support request to text with a live agent who told me there was nothing they could do to help me get my bill fixed. It also doubled in a week, it went from $381 to $647. The customer service is terrible. Being a loyal customer for this long, I would think they would care about their customers and want to keep them.

Verizon_Support

We sincerely hope your work situation improves. Verizon Wireless is always willing to help during difficult situations. To make a payment arrangement while your service is still active, please tap on the link below:

https://www.verizon.com/support/promise-to-pay-faqs/

If you have received a suspension notification or the service is suspended, please contact our Financial Services experts at: 1-866-266-1445 all week from 7am-7pm ET, I am confident they'll be able to find the best possible solution for your particular case.

~Maria

soontobeaformercustomer

I have been with verizon for 23+ years and they could care less. Customer service is a joke of lies. I will explore my options with at&t and tmobile. Verizon offers nothing special, does not care, so why should I?

After trying to get help, multiple times I'm given the run-around by automated bots. The only way to get help from Verizon is to go into a location and hope they know what they're doing..

The coverage blackout recently was the final straw for me. I've been a customer for over 10years and $140 a month for unlimited isn't worth it anymore lol

I hope they figure something out. AI customer service isn't working out

Verizon doesn't seem to be the same company that they were, years ago. I actually switched all the investment officers in my region from AT&T to Verizon in the 90s, because Verizon was so much better. Now? Not true. Hard to get help with any problem, they're not helpful in the stores (AT&T is very helpful, my coworker has gone in there several times for help). Very sad, to see companies decline.

Wow, that's bad! Is there a Verizon Complaints site online? People need to know about this.

But HOW are you available when we need help? How do we get through to someone like yourself?

Unfortunately, the only thing Verizon has going for it these days is it's name alone. I've been with them for 19 years now. It was once the best choice, now, one of the worst. The reception is sub-par: I travel the country for work and anywhere I go the signal is spotty, usually not 5g and only 1-2 bars if any. I usually end up using my co-workers phones for the important calls (most who have at&t and t-mobile) because they have full signal.

Poor sales teams : I was in need of wireless internet solution with no limits so I signed up for the 5g home internet. I told the sales team that there would be times I would need to take it with me to a remote job site for 3-6 months. They said that it would fine, and at first, it was. Last week I received an email stating that my 5g internet wasn't being used at the qualifying address and that they were going to cut my speed. Which it was because I informed them where I going to be. I was getting roughly [phone number removed per the Verizon Terms of Service] mbps down and 15 mbps up at my current location. After the "deadline" to confirm my location (which i did) im now getting 0.48 mbps down and 1.1 mbps up. So they have the ability to provide me internet, they simply won't. So what am I paying for? A blinky cube with worse service than the dial-up I had as a kid?

False promises: So when I signed up for the 5g home internet, I was promised the choice of a free nintendo switch or a $200 home depot gift card after 60 days. Over 120 days and 3 customer support chats later all i have to show for it is 3 "confirmations" of my eligibility for the redemption and that i would be able to receive my choice in less than a week (65, 40, and 22 days ago).

Cost: Verizon has always been the expensive choice, but you used to actually get what you paid for. Now all you're paying for is the name.

Bye Verizon, it's time to move on

"was getting roughly [phone number removed per the Verizon Terms of Service] mbps down"

Even their AI is sub-par. 45 "dash" 50 mbps down is not a phone number...

Verizon_Support

Hello, being on top of your account is crucial, especially if you are managing your promotions. Verizon is here to help.

For more offer details, check out our official deals page: https://www.verizon.com/deals/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

I feel you! I have been with Verizon for 10+ years and having 8 or more lines here and there and always paying my bill on time and always buying new phones… never once offered the loyalty discount of 25 dollars. The agents I always speak to are usually quick to dismiss you and it’s getting old. This service is expensive. Especially with how many lines I have. Even with the multi line discount, it’s still expensive. A loyalty discount would be nice. We have been thinking about going elsewhere lately.

Verizon_Support

Hello, bdr85. Thanks so much for reaching out. We truly appreciate your business and hope to have you as a lifetime customer. We know the importance of saving money and we always look for options that are applicable to your account for saving money. Help is here. Although we cannot promise a loyalty discount, we can check the account to see if there are ways to save money. Let us know if you'd like for us to check the account.

-Natasha

Verizon is the worse now,been customer for 7 years also and last few is just ridiculous,can't wait to change them

Verizon_Support

We're sorry that you have not gotten the help you need. We're here to help. Tell us, how can we assist? ~Peter

Verizon_Support

Your feedback is always taken very seriously, and we'd like to help asap. I'll be sending you a Private Message. Please reply to it, so we can get started.

~Maria

No kidding!!! Been weeks trying to solve a problem their agents are non- experienced. They really are so bad and I've been hating my time with them. Horrible service and horrible customer service. I Will be leaving in a month never bringing my money back to version NEVER. SAVE YOUR MONEY!!

I have had nothing but problems since i switched to verizon. I am sick and tired of calling customer and not getting any answers and then being told they will call me back and of course i dont get a call back. I get offers that they send me and then they dont want to honor that offer when i call. I set up my internet and after 15 phone calls literally I finally got my account fixed to the offer they sent me which was free internet for 6months, after i paid for internet for 2 months and the bills that i paid were suposed to be credits to my account and I never got the 100$ to my account all they did was give me credit for the months that i was going to be charged which is what it was suposed to be to begin with. with the offer that they sent me. I was being charged monthly for a phone that they told me would be free when i agreed to the service to begin with when i switched from att. I should have never switched, my first phone bill was for the months of april and may and i got my phone may 23 got my frist bill for 175 bucks 2 weeks later for 1 phone !!!!!! and was being charged a full month after 2 weeks. VERIZON IS HORRIBLE and their customer service IS HORRIBLE !!! I love my phone but i am about to switch back to att.

Verizon_Support

Hello shannon2721, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist

~Ivone

These customer complaints are spot on. My bill keeps going up and up and up and they are just like oh I am sorry. They used to honor when you were a long time customer now you are punished.

Caution should be exercised when dealing with investment firms , as i unfortunately experienced a significant loss with an online investment company . With the assistance of Againstcon. com , i was able to successfully track and recover my funds . Their intervention was pivotal in resolving the situation effectively

You are absolutely correct the customer service at VERIZON is horrendous, they don’t care about their customers! Andthe offshore customer service are a bunch of con artists who try to get you to buy a new phone when you don’t need a new phone!

I just paid off our two phones from the last over-priced "upgrade" ... I'm planning my escape ...

I have the exact problem. It was the worst decision of my life to decide to start with Verizon to begin with. The service was terrible. I have issues with Wifi calling while being abroad and they just refused to fix it and “offered” me another service with extra cost. The problem was with the line and Verizon and they wanted me to pay extra for that. Now I couldn’t even use my line that paid almost 100 for it. We called them a few times and each time was like 3- 4 hours. Hope no one made the same mistake of choosing it like i did.

Verizon_Support

I hate to hear you are having issues with your phone calls, This is not the kind of experience we want to hear about from our 8yr customer. I will send you a private message so we can further discuss.

-Jazzy

Verizon sends private message and then further communication is private. I've tried that and I'm still not satisfied. Nothing but a waste of time after getting the run around from Customer service .

AND STILL…….To get a decent discount to upgrade you must have the top unlimited plan or switch to one AND trade in device. My flipping goodness, it’s not like Verizon isn’t wiping their tails with the money they rake in, but that’s not good enough, let’s rob customers some more like every other business in America. I mean we can barely afford food electricity water homes vehicles etc…..

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