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Viewing Previous Data Usage

Verizon,

Why can't I view my last 90 days of call and text message logs? When I go into my account, go to the drop down to usage and scroll down towards the bottom of the page to "view previous usage", it keeps displaying "no logs available" when I try to view them. I have tried on my laptop and on my cell phone and both say the same thing. This happened before, and I am hoping it is just a glitch again. I just wanted to bring it to your attention, so it can get resolved!!!

#datalogs #billing #help!!

Comments

Verizon_Support

We're sorry for the issues you're having karaber11. We want to continue to work on these issues and provide you with the service you're a costumed to. Thank you for submitting your feedback.

~Ivone

GC60

Third time this has happened to me and as of today, no change...

Verizon_Support

Hi GC60. It's great to have the usage information at our fingertips and frustrating when it is not were we expect it to me. Let's get a few more details so we can look at the data usage view on you MyVerizon together. Please reply to the private message that will follow to dig deeper into account details.

-Deb

karaber11

Have you been able to see your's since this posting? I still can't see mine for last billing cycle either.

Verizon_Support

Happy Thursday! karaber11, being on top of your account is crucial, especially if you are having data usage log issues. Verizon is here to help.

When did the issue start? What recent changes have you made? Who else is experiencing this issue? Aside from the data logs, any other problems?

~Gilbert

karaber11

The issue started on April 18th, which was the end of my last billing cycle. So when I go to “view my previous usage” under the bill cycle for 3/18 to 4/18 and click on the account to view then click the messages, it says no logs available. There have been no recent changes to my account. And I am the only one that is able to access them, so I am the only one experiencing the issue. Aside from this, I haven’t had any other issues.

AggravatedNow

What is the answer to this problem? I need to be able to view my data. Thank you.

Verizon_Support

Hello, AggravatedNow. Help is here. Please tell us more. Are you logging in as the account owner of the online My Verizon account?

-Natasha

MrGoodBar

Hello - I'm having the exact same problem. Its only logs from 3/8 to 4/7 that I can't access. No issue with other billing periods. What is going on?

Verizon_Support

Hello, MrGoodBar, we know it's important to be able to review your usage! What type of usage are you having trouble accessing? Is this happening with multiple lines?

-Lauren

ETX2006

Same issue here. Was not able to see 3/8 - 4/7, now cannot see 6/8-7/7.

Verizon_Support

Good morning! Viewing your data is a must! Let's put on our detective hats and solve this mystery.

For more data usage info, check out our FAQs: https://www.verizon.com/support/data-usage-faqs/

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

villaniousvzw

This has been a problem for a month again. I can view current text and minutes usage and from my billing cycle from two months ago and three months ago but not from December through January.

TB2323

This seems to be an ongoing issue. I am having the no logs available under the text message usage but able to see call logs. My app is updated.

TB2323

I’m having the same issue for the same cycle. I can’t even see the current usage now, but I clicked on a link on one of these posts and it opened for current usage but only for calls. What is going on Verizon.

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