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We're sorry. We are unable to process your request at this time.

I am trying to submit proof of my new residence from overseas, in order to get the ETF Waiver. I continue to get the message:

We're sorry. We are unable to process your request at this time.

Verizon, you insisted upon receiving proof of my new residence, and claimed that my U.S. federal government orders were not sufficient because they did not list my new address. How can I submit this so that you refund me the money that you owe me?

This is so annoying. I am new in this country and have many other things to do to settle in here, but instead I am wasting time trying to claw back money from Verizon.

Please send me a solution at your earliest convenience.

Comments

Verizon_Support

Hello, intltrvlr, I'm sorry to hear you're running into an issue with sending your information. To make sure we're on the same page, can you provide additional details regarding your request? Did you have a Verizon account previously that is now closed? If so, you mentioned an early termination fee. Is this in reference to a consumer or business account?

-Lauren

dj22327

Every time I try to sign into my Verizon mobile app and I enter the answer to my security question, I receive a message that says, We're Sorry. We are unable to process your request at this time. For more information about Verizon products and services, visit verizon.com. If you continue to experience problems, please contact us at ..... I've seen in chats that a lot of people are experiencing this too. Very frustrating.

Verizon_Support

We never want oru customers to have any problems accessing their account, and we're sorry for the issues so far. Can you please try resetting your password and trying to log in again after? If possible, also try clearing your browsers cookies/cache or using a different browser altogether. You can reset your password here: https://secure.verizon.com/account/forgot-password/start

~Jesse

ETFWaiverIssue

I have the same problem, have spoken to two different Verizon reps on the phone for over an hour each and the one, finally, transferred me to a manager, and I was disconnected. WE NEED HELP!

finnmon

Well, pretty annoying. Verizon should have an automatic system for this!

Verizon_Support

Thank you for bringing this concern to our attention, we apologize that you have not yet been able to resolve this with our colleagues and would love the opportunity to further investigate and find a proper solution. please be on the lookout for a Private Note from us to get started.

-Christy

Verizon_Support

We are still here and ready to help you with this situation when you are available.

-Jaquetta

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