While being a long time Verizon customer (10+ years), I finally dropped the $17 a month Verizon Mobile Protect plan last month - February. The next month, my March bill reflected the newly adjusted and lower bill. However, my April bill now has a new charge for- yes, you guessed right, Verizon Mobile Protect insurance. That charge was added to my bill for no reason and NO request of mine.
WHY and better yet how does Verizon get away with perpetrating this type of bold and indifferent wrongful acts of overcharging customers? Sure, now they say go in to my account and cancel it.
First) Why should I have to waste MY time correcting their outrageous and illegal acts of making a customer pay for something that was never ordered by the customer?
Second) Their solution of cancelling suggests that it was ordered by me in the first place.
Third) Upon cancellation, they will PRORATE the charge. Again, suggesting that I ordered the service, so they will prorate the charge- meaning they will return the unused portion of the service's charge. The simple fact that I never ordered the service should explain that I require a FULL return of nay related charge.
* With this being a recurring issue with Verizon, speaks loudly to the public looking for a reliable carrier as well as US long term customers. Verizon is quite simply continually driving away loyal customers with these brazen sales tactics. And I do use the phrase 'sales tactics' loosely as charges added without customers' consent are not even mistakes. They are reckless premeditated attempts at theft through the guise of billing (errors).
