We were in Europe 1/20/24 through 2/10/24. I had contacted Verizon and arranged for the International Data Plan for three of the four lines on our plan so that we would not have to worry about SIM cards. (THAT was a mistake.) Although we would not need the data plan for a full month, I was aware that we would incur the $100.00 plan for each of the three lines. Soon after we arrived home, I checked the ‘next month’s estimate’ and saw that we were still being charged for the international plans. I immediately called and was ASSURED that that was ‘just an estimate’ and those charges would ‘fall off.’ Well, they didn’t. I continued to be billed for international data plans—and worse, at one point I noticed that I had been billed 2x for two of the lines (for the SAME month) on the first month’s bill. I have called at least five to six times to get some resolution, spending at least an hour (one call was an hour and a half), each time being advised that my account would be credited but first needed supervisor approval. Each Verizon representative has been very polite and reassuring but the issue continues. This last time, I received an email indicating I would receive a call on a date certain confirming resolution. I received no call, and again, looking at my statement, I note that I continue to be charged the $100.00 data plan for two of the lines. I dread having to call again, expending another hour of my time, for naught.
