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still being charged after cancelling personal mobile service, locked out of account

I am still being charged for monthly service fees after cancelling my personal mobile service months ago. When I try to log into my online account it tells me my account has been locked and gives me way of unlocking it. If I go to the Reset Password or Forgot My Password page, which the virtual chat tells me to do if I've been locked out, the site then tells me that it can't locate my account! When I call Verizon for help I get stuck in an automated feedback loop where it will not connect me to any agent because it says it doesn't recognize my phone # (because my account has been canceled, I presume?).

This is maddening. I've disputed the charges with my credit card company. Is there any other action I can take directly with Verizon? Help, please.

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Verizon_Support

melyndacaudle4970, we are sad that you decided to leave us, but we want to ensure that you are not having any issues after the fact. We are concerned to learn about your experience and we are here to help. We will be sending you a Private Message so that we can attempt to access your account to gain a better understand of what is happening.

-Andi

guerins0213

I am having the exact same issues! I was charged $233.28 the month after I had cancelled my mobile service. All representatives show no billing in my billing history and I cannot access my account to dispute the charges. This is scary that Verizon is billing me using the autopay system that I cannot personally access. Why can't I access my own account but somehow Verizon can continue to bill me with no billing information specifying the charges.

I have also been passed off from support representative to representative, been placed on hold multiple times, and passed off to a new agent then had to re-explain my issue. This is absolutely unacceptable.

Jameskuhns1983

I'm also being charged after a month. That broke my phone spoke to a customer service rep who gave me a phone that was in my budget The phone actually didn't exist anymore so I end up having to cancel that order and cancel my Verizon plan. One month after I get charged $380 and plus the $60 down payment. on a day where I pay all my bills $380 gone thanks to Verizon I am now behind on my bills.

when I got my bill summary of what my next month bill I call customer service because it should have been 000 and it wasn't after talking to customer service and their manager on site they insured me that my accounts was going to be 000 fast forward today my account was charged $380 directly taken out . Straight theft fraud. So I end up calling customer support again who they claimed they put in a order to refund me my $380 which I still haven't got my $60 of my down payment refunded this is outrageous out of control you need to do better Verizon

Verizon_Support

Hello Jameskuhns1983, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

scapsuto

Hi, I was also charged $266 after ending my service with verizon and given no bill and no way to appeal because when I log in I am given an error message that I am no longer a customer. I suspect it is related to my paid off phones, for which I recieved a "bill credit" every month that negated the installment payments for my paid off phones. Please explain this to me.

Verizon_Support

Hello scapsuto, you can view and pay your disconnected account by visiting us here: http://spr.ly/6606F9Hje

-Joe

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