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Geo Tracking Address

I had 5G in my RV for a a year. My RV was 50 feet from house.

I moved 4 miles. Before I called Verizon to change address it worked perfectly. : 421 mB/second

I called every day for 16 days and it will not work properly now. I had one man Aiden who could actually listen. Good rep

Edgar and Byron rude, condescending and refused to transfer me to supervisor. Insisting problem can it be fixed.

i know this issue can be fixed but I cannot contact anyone who cares enough to try. .

I’ve tried calling executive offices but of course because they have a Customer Relations department they will not let calls go through if you have a Verizon number.

I now for 16 days have 3 gB/sec.

Should I go with a different type of high speed internet.

help please !

Comments

Verizon_Support

IceCat, we're sorry to hear about the issues you've experienced with your 5G Home service ever since you moved, and changed your address. To clarify, are you still using the 5G Home device in your RV, or is it being used in a residential address? Was the new address also eligible for 5G Home services?

~Izzy

IceCat

I’m on the Property of the correct address but I’m living in an RV which is a short distance from the house.

— everyone I talked to on the phone at Verizon said this problem cannot be fixed because I’m not inside the house — I’m outside in an RV.
that is the most ridiculous thing I’ve ever heard.

It worked fine at the last address and I was not living in the house — I was outside 60 feet away in an RV.

It should work the same here and all I got from the people on the phone was a lot of arguments.

all technical problems can be fixed if someone just cares enough to figure out how.

IceCat

There’s a 5G tower less than a mile from me.
NW. router in NW window.
The problem is the Geo tracking apparently.

What if I was living in an RV park with no exact address and they’re 50 to 150 other RVs park by me.

what if I was living in an RV park with no exact address and they’re 50 to 150 other RVs park by me.

What would Verizon doing in that situation??

Verizon_Support

Thank you for this information. You mentioned that you moved 4 miles from the address where this service is registered. Have you checked to see if the new address you're in has coverage for this service. There is a reason we ask for the address as the service is limited to certain areas/locations. ~Peter

IceCat

Of course.
I called every day for 16 days.

5G tower half mile from where I lived. No problem.
now 5G tower 1 mile.

the problem is in VERIZON GEO TRACKING EQUIPMENT.

I RENT AN RV SPACE ON PRIVATE PROPERTY — DO NOT LIVE IN THE HOUSE.

I live in an RV

THE RV RENTER next to me WITH *STARLINK* IS GETTING BLAZING SERVICE

I guess Verizon doesn’t care about occasional patrons who don’t fit their mold.

I asked to talk to supervisor so I could escalate this to the IT department where these things could be fixed and every person refused to let me talk to their supervisor !!!!. U

The people I talk to claim this problem could not be fixed.

Has anyone heard of that before —- a problem that cannot be fixed.

The problem is that no one in the IT department or no one that’s high enough in the company ever looks at these post to see if there are any real problems that are not being addressed.

Verizon_Support

Thansk for following up. Our goal is to aid you in the best way possible.

We sent you a Private message, please review at your earliest convenience.

~Gilbert

IceCat

What I want is to have someone in IT call me.

tech support ADMINISTRATOR call me

preferably a supervisor …

I have exhausted my time and energy on customer service

thank you.

Kind regards,

Fay

IceCat

Please respond here in community. Thank you

Verizon_Support

We're sorry to hear that you're having problems with your 5G after your move. As mentioned previously, we need to schedule the move to a new location so your services can work properly. You can head to this link: https://www.verizon.com/home/internet/moving/ and look for "Already Have Verizon Home Internet?".

If that's already been done, we recommend some troubleshooting. You can click this link here: https://www.verizon.com/support/devices/ Find the model 5G Home Internet device you have and click "Troubleshooting". There will be a search bar where you can find the troubleshooting guide that most closely fits your symptoms. Please let us know how it goes.

~Jesse

IceCat

Still no resolution.

I’m paying for 300 mB /sec

getting 3-5 mB/sec

Verizon_Support

Hello, IceCat. Help is still here. Please tell us more about the service you have with us. When did this begin?

-Natasha

IceCat

anyone in IT read this thread?

Verizon_Support

Hello, IceCat. Help is still here. Please share more detials on the issue, so we can assist.

-Natasha

IceCat

I keep getting eMails asking for more details. Already explained above. Never heard of customer community support who does not reply so the community can read.

Verizon_Support

IceCat, that's great to hear that you were able to use the 5G Home in your RV before moving. Please know that when looking at Home Internet and wireless services, these are separate networks. You may have 5G wireless available in an area, however, 5G Home Internet may not be available in the same location. So we can review additional details, we will be reaching out via Private Message.

-Lauren

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