Child Item

Child Item

Site Totals

61366 Questions Answered 267 Categories

Disconnected after payment arrangement

I am beyond frustrated to have my phone suspended yet again after a payment arrangement is made! A payment arrangement is supposed to keep that from happening then you wake up to no phones and no ability to speak to a human. Verizon is ridiculous to block suspended customers from speaking to a human and you can't even chat with a human. Phones are essential for everyone, and imperative for my job..

Comments

Verizon_Support

Hi Dspradling2679. Connection issues are beyond frustrating. Let's work together to confirm options to restore service for you. Please reply to the private message that will follow.

-Deb

It's not clear how to create a new post and I'd like to be contacted regarding the same issue. If it's more or less immediate; stores open late.

Verizon_Support

Hello! Being on top of your account is crucial, especially if you are managing your payment arrangements. Verizon is here to help.

For more Promise to Pay info check out our FAQs: https://www.verizon.com/support/promise-to-pay-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

I also have a payment arrangement set up and have been threatened to have my service suspended today, even though my arrangement is for tomorrow. I am so so sick of Verizon bleeding me dry.

Verizon_Support

Hello, Lguy85, we definitely want to help ensure that your service remains active. Can we offer any assistance with your account or payments?

-Lauren

I have the same issue and it's si frustrating! I have been a customer for over 10 Yrs! I made a payment arrangment and was disconnected and now Verizon is not allowing me to speak to a human! Worst customer service! They can keep their service we are switching providers. I refuse to give my business to a company who treats their customers with such disrespect!

Lier lies liesssssssdddddddddd

Yesssssdddddd

@Jpauleyaz
wrote:
I have the same issue and it's si frustrating! I have been a customer for over 10 Yrs! I made a payment arrangment and was disconnected and now Verizon is not allowing me to speak to a human! Worst customer service! They can keep their service we are switching providers. I refuse to give my business to a company who treats their customers with such disrespect!

@Jpauleyaz
wrote:
I have the same issue and it's si frustrating! I have been a customer for over 10 Yrs! I made a payment arrangment and was disconnected and now Verizon is not allowing me to speak to a human! Worst customer service! They can keep their service we are switching providers. I refuse to give my business to a company who treats their customers with such disrespect!

@Jpauleyaz
wrote:
I have the same issue and it's si frustrating! I have been a customer for over 10 Yrs! I made a payment arrangment and was disconnected and now Verizon is not allowing me to speak to a human! Worst customer service! They can keep their service we are switching providers. I refuse to give my business to a company who treats their customers with such disrespect!

Verizon_Support

Oh, no! The last thing we want is to lose your business. We value your loyalty and want to ensure you get the support you deserve. Were you able to contact our Financial Service Team from a different device?

~Gilbert

I also had a payment arrangement scheduled and even went into a local Verizon store years, and no one said a word to me!! Now my phone and twin daughter’s phones are suspended, and we can’t speak with a live agent or even request chat assistance!! We are expected to go an entire week without service when my job also relies on my phone.

Verizon_Support

Oh, wow! We understand the importance of having an active/fully functional device as it is invaluable for our daily activities. Verizon wants to help.

For more payment arrangement info, check out our FAQs: https://www.verizon.com/support/promise-to-pay-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

I’m going through this right now. I’m definitely cancelling my services once I get this situated.

Verizon_Support

Hello, Ojay2213. Help is here as we would never want to see you leave us. It is important to note that if you set up a payment arrangement after your bill due date without payment you might not avoid late fees, collections activity and/or service interruption. Please be sure to either make a payment for the past due amount or contact our Financial Services department by dialing *611 directly from your Verizon phone or 866-266-1445 from any phone. Lastly, please be sure to check out our Payment arrangement and promise to pay FAQs for more info.

https://www.verizon.com/support/promise-to-pay-faqs/

-Natasha

I am also having this same issue. I had an arrangement set up for next week, and they still suspended my service. My service is very important for my job and for my family to keep in contact with me while I’m working.

Verizon_Support

Oh, no! We understand the importance of managing your account, especially when it comes to your payments. Verizon is here to help.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

This is exactly what happened to my, i’m elderly and my phone is my life line and now it’s been turned off again.

Verizon_Support

We want to help with your concern. When did you set up the payment arrangement? ~Peter

I set up a payment arrangement for Friday the 13th. I started a chat with an agent two days ago because I kept receiving emails and texts stating my service will be interrupted if I don’t make a payment. The agent said she notated the account and told me to ignore the emails and texts as they are automated. I get home at 8:00 pm CT tonight and of course, as I knew, my internet is OFF. I am so disappointed as I’ve been a customer for over a year now and never had this happen to me before. I am looking for a new internet service as I type this message because it’s ridiculous that my family has to go without internet because of Verizon’s mistake.

Verizon_Support

Hello, Dedmonds29, we want to help make sure you're able to stay connected! So we can better assist, we will be reaching out via Private Message.

-Lauren

This happened to me this morning. And there is NO ONE to get to help. My phones are off!

Verizon_Support

We know how important it is to stay connected. Did you have a payment arrangement set up? Were you able to get your service set up once again?

~Freddy

I had this happen just now! I have tried multiple ways to get ahold of a customer service representative to find out why. I set up my payment arrangement last week for this Friday. No warning and today my service is disconnected.

Can you send me the link??

Verizon_Support

We are here to help. We can better assist in the private message. I just sent you a message. -Nikki

Verizon_Support

Hey there Cale3434. Just checking in to see if you still need assistance! We are here to help! -Sara

This is happening to me as well, then I reached a customer service rep who was horrible and basically said “if you pay the bill now we’ll restore your service “ so I did end up paying it and I thought everything was fine. I get this next months bill and it’s over $330 with multiple service fees/reconnection fees. I had a payment arrangement set and THEY messed up and turned my phone off and now are wanting me to pay for all the reconnect fees. I’ve been with Verizon a couple months shy of a year, and I have honestly had the worst experience with this service. When there’s an issue there’s no way of contacting one particular person who can help resolve your issue, when you make arrangements they still cut your line and then charge you for it. I’m already to the point where I am looking into other phone services, because Verizon does not care about their customers at all.

Verizon_Support

Hello, Ash3233, we're certainly glad you chose Verizon and are here to take a closer look at what happened as far as your service being interrupted. So we can better assist, we will be reaching out via Private Message.

-Lauren

I am also having this issue. I made a payment and they turned the service off and then I made a payment arrangement and it is still off. Not being able to speak with a person is an issue for me. This is ridiculous

Verizon_Support

I certainly understand the importance of getting your service restored, Rmarvel. I am here to help. Once service is interrupted, there is really only two options for assistance. You can continue to attempt to reach Financial Services to discuss which options are available to restore your service at 866-266-1445. Financial Services is available Monday through Saturday from 8am - 10pm ET, and Sunday from 10am - 7pm ET.

Alternatively, making a payment of your past due balance will automatically restore your service within 1 hour. -Joseph

Hello please send me a message and help me to restore my services I scheduled a payment arrangement and my services were cut off I need my phone

Verizon_Support

Hi there Fcarrero8. We know the importance of staying connected and I can most definitely look into this for you. I will be sending you a private message.

-Erica

Verizon_Support

Hey, there just checking in, it will be my pleasure to assit you, if you need further help.

-Cryssie

Dealing with the same issue today. I actually paid my first payment arrangement before time and had another arrangement for that's due in the next few days. Verizon cancelled my 2nd scheduled arrangement and without warning (text or email, or phone call), shut off my services. I think Tmobile or AT&T will have to get my company's business now. 2nd time this has happened.

Verizon_Support

Hello, dasmith625. Help is here to ensure you get pointed in the right direction as you definitely deserve some answers and a resolution. We would never want to see you leave us. Please be sure to contact our Financial Services department for further assistance regarding your account balance as we want to see you set up for the best success for your account and billing. They can be reached by dialing *611 directly from your Verizon phone or 866-266-1445 from any phone.

-Natasha

I have a payment arrangement set and was told my service would not be interrupted and my phones are off with no luck talking to a human. I have evidence of the chat with the agent and everything.

And it’s very frustrating when your told one thing and another happens. Very very frustrating

I have the same issue and can’t talk to anyone human.

Verizon_Support

I'm sorry to learn that your service was interrupted with a payment arrangement in place, Caseyjones2419. I am here to help. There are a number of factors that can still cause service to be interrupted with an arrangement in place (previous missed arrangements, promise to pay is not for the full past due balance, etc.).

If you've already attempted to contact financial services for help with restoring service, and were unable to reach them, the only option to restore service would be to pay the past due balance. Once payment has posted, service will automatically be restored within 1-4 hours.

-Joseph

Verizon_Support

Nakamaco I understand how important it is to be able to talk to someone about your issues with service. I will be sending you a private message.

-Harry

I have set up payment arrangements a few times & have always had my service restored, except this time. It's not even like I haven't ever made my payment when the arrangement date arrived as well. I really need this issue fixed, because I need to make outbound calls.

Verizon_Support

We understand how important it is to stay connected. Sending over a Private Message so we can take a look into this together.

-Kristen

This exact same thing happened to me. Scheduled a payment and the next day, phone service suspended. I don't know who told them that people like talking to computers, but they are sorely mistaken. I'd rather talk to a person who can make a rational decision.

Same, I have the same problem

I have a payment arrangement due on the 7th of July but my service is cut off today.. Verizon is terrible when it comes to customer service. They probably did this so they can pinch more money out of my wallet with a reconnect fee. It's Evil.

Verizon_Support

Thanks for letting us know. I am sending you a Private Note. -Ross

I have the same issue. I made a payment arrangement on August 16. Service got suspended today and I can’t get in touch. How am I supposed to pay my bill if I can’t use my phone for my job? I even explained I recently my situation completely to the rep and he assured me I will be fine.

Verizon_Support

We definitely want to ensure your services and payment arrangements are honored. I am sending you a private message so we can work on this issue with you.

-Kaye

I need help with the same thing. Just got cut off after I made a payment arrangement AND a verizon rep said my service would not be cut off. I need my phone to work and I work in one hour.

Verizon_Support

Hello, we can understand your frustration with having your services interrupted, especially when you use your phone for work, we are here to help. I am sending you a private message now.

-Jaquetta

Today, I received a text from Verizon that my service will be disconnected if I don't pay within 24hrs. I have a promise to pay set. the 1st one has already been paid and the 2nd one is due on Sept 5. So I called and spoke with a Verizon Rep named Sheryl and she informed me she looked at my info 2x and doesn't see anything that I'm set for a service interruption. She also confirmed I'm in good standing and I don't have anything to worry about. what I'm afraid of is that the service will still end up getting disconnected and I won't have a way to speak to a live person because they automated system will just keep telling me that I need to pay.

Verizon_Support

Hi there, I can definitely see how these mixed messages can be confusing. Sometimes, depending on the account history, the system will still apply collections treatment on the account despite there being a payment arrangement. I'm going to send you a private message shortly so that we can dive deeper.

-Necia

I am currently dealing with the same thing. I went into Verizon, explained my situation and set up payment arrangement. I was told by the rep in store that my service would not be disconnected but it in fact was disconnected. I have finally gotten ahold of a lovely representative that has been trying to help me for the last hour and they have agreed that the service should not have been disconnected but there is no way for them to correct the issue. The customer service rep who is currently helping me informed me that I have to speak to the financial services department in order for them to correct this issue. Verizon has made that impossible. I currently cannot get I through without making the full payment. It makes no sense. I’ve been with Verizon for over 5 years. This is the first time I have had a hardship. I love Verizon but I think I’m going to have to take my business elsewhere. There’s no reason to make it impossible to reach out to customer service or the financial services department.

Verizon_Support

Would like to review your information let us send you a Private message to help.

~Balter

This is happening to me right now! I'm furious! Reaching a person is dang near impossible, I had to call from an external number because they refused to connect me with anyone! This is a shameful and predatory practice, you ALSO charge us an additional $10 to speak to an agent? I want to be reimbursed immediately and will be discontinuing my service with them once my devices are paid off.

Verizon_Support

Help is here. To better assist with the status of your existing arrangement, I'll be sending you a Private Message.

~Maria

Happens to me too often. I need help at the moment myself

Same thing happened to me today, been a customer for 12 years. I’m beyond done

Same thing happening to me too! I ask to speak with a real person and they deny and say I need to make a payment first. I am ready to leave Verizon. Spectrum used to always let me do payments and never would disconnect me. With this economy I can’t afford to not have a phone because Verizon wants to disconnect me.

I had this same issue, I had an arrangement set up and it was for 2 installments. I made the first installment, and then with no warning they shut service off.. my second installment wasn't missed and is still 2 weeks out of needing to be paid. I tried to talk to a human and not a bot, but couldn't. Finally got phones back on and then called customer service to speak to a PERSON and they still didn't understand my problem. They think it is okay to have this "agreement" and still just shut phones off with no warning. I've been with Verizon for 16 years and this is trash for customer service. I argued with the rep for an hour and still got no where, got no answer, and when I asked to be transferred to someone else they wouldn't do it. Absolute garbage, nice to know a phone company can't be trusted. Wonder what else they are doing against their contracts.

Verizon_Support

We appreciate your loyalty of 12 years. We're sending a private message so we can look into this with you.

-Katie

Verizon_Support

We know it's important to remain connected. Check your inbox for a private message so we can check on the status of yur payment arrangement.

-Joe

I called customer service yesterday to confirm my arrangement, and this morning my line has been disconnected. Why did this happen?

Same thing happened to me now. I have a payment arrangement scheduled for October 31st but my phone service was stopped yesterday. What is this?

Verizon_Support

We want to ensure our customers stay connected with the services they rely on each day. We will send you a private message so we can review your account.

-Toni

I had this happen as well they disconnected us twice now today I can’t get a hold of any agent to settle this problem!

Verizon_Support

Hello Tykun, we are sending you a Private Message here to assist with reviewing this service issue with you.

-Josh

Child Item