Minutes logs not available

Everyman

I have spent the last 6 weeks trying to downloads logs for two previous billing periods. All I get is "No logs available" from the platform and no explanation form Customer Service. This is data I have used for years with respect to my work as a consultant. What's going on VZW?

Verizon_Support

@Everyman
wrote: I have spent the last 6 weeks trying to downloads logs for two previous billing periods. All I get is "No logs available" from the platform and no explanation form Customer Service. This is data I have used for years with respect to my work as a consultant. What's going on VZW?

Everyman, I'm sorry you've been having some trouble trying to downlad data usage info. You can download talk, text, and messaging acvitity details for the last 90-days, and past bills for call records. Could you help clairfy what kind of infomration you're trying to download? Also, just to make sure, you are using these steps to view/download that activity: https://www.verizon.com/support/view-usage-on-your-bill/

-John