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Disconnected After Making Arrangement

I have been a Verizon for over 10 years. I had a payment arrangement setup, I paid the first installment, then when the second installment was due I got an email from Verizon that says, "Thank you for making a payment ahead of the scheduled date. We canceled your future payment for this billing cycle to avoid overpayment and no further action is needed." Then my phone got shut off and I got a bill with "Reconnection Charges". I tried to call Verizon to get this straightened out, but there is no possible way talk to anyone. I will be leaving, regardless if I have been a customer for 1 day or over 10 years this is crazy.

There are too many providers with people you can actually call and talk to rather then getting stuck in a automated loop and getting hung up on.

Goodbye Verizon.

Comments

Verizon_Support

Hello Hutto_Jeff. We thank you for making us aware of your recent experience. You, a long term Verizon customer, deserves answers for what took place. We are eager to look into this further. Please reply to the following private message, so we can work together to restore your trust.

-Deb

mparker29

I have had some of the same Issues, no one will answer the phone, or chat or email me back. They can take your stuff right then but want help you in no way , I've been with them 13 years and I just got a T mobile store open in my area so they may just lose my service and my families . I have never seen a company so unable to help or stand by there customers . I had a scheduled payment arrangement. I made the first one and had till the 29th of May for the second one and when my bill came out in May the arrangment changed and no one can tell me why, I even sent them the arrangment email and a copy and I paid another $30.00 to try to get them to turn it back on and remade another scheduled payment arrangement again for the emaining still nothing from no one so I have had my feel with this company and there fake appoliges and no help service to us all. They wouldnt have a job if it wasnt for us all paying these high prices to have phone service . Good Luck on getting the Reps to help there never there when you need them until you Air your dirty issues on this website .

Hutto_Jeff

Verizon did get back with me and said they would refund my "reconnection fees" and they were real apologetic. I was told it wasn't a computer bug, but the computer don't understand 50/50 exact split payments, (which to me sounds like a computer bug since it lets you make that arrangement). For me the biggest problem was when they turned it off, there literally was no way to talk to anyone for me to explain that it wasn't my fault. I had to pay my last balance just to get the privilege to talk to a live customer service rep. I will definitely be switching to another carrier that hopefully at least has a live person you can reach when you need to.

Verizon_Support

We want to make sure that you're able to get your service reactivated and you get the help you need. We'd be happy to take a closer look, and we'll be send you a Private Message with more details.

~Jesse

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