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Chromebook & SWITCH Promo for 5g Home internet

Hi I have activated my 5G internet on Nintindo switch and Chromebook Promo. Its been more than 70 days that I have activated and I have received email to redeem the offer but I dont see any redeem Tile on my account. I have reached out to agent over the chat and they have raised the request and escalation forms but I didnt hear anything back.

I see lots of discussion on the same. Why is this is a problem. How can I redeem my offer.

Comments

Verizon_Support

Hi spoloju0je0al. Let's work together with updates. I am sure you are very excited, and it can be frustrating when the redemption does not work as planned. This is the challenge. Please reply to the Private Message that will follow. We will continue our investigation.

-Deb

MamaJx4

I am having this same issue!! I have a tile to redeem my Chromebook but when I click on it, it takes me to a FAQs page. I’ve called Verizon 5 times and still no luck! All I want is my free Chromebook they owe me. They told me they escalated it and it could take up to 10 business days. Well I’m on day 10 and nothing!

Verizon_Support

Hello, MamaJx4, we know it's important that you receive your promotion. We can check for updates on your account. Please be on the lookout or a Private Message so we can continue to assist you.

-Lauren

spoloju0je0al

Mine is still not resolved

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