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Caller can’t hear me

Recently callers either can’t hear me at all or tell me it is very broken up. iPhone 15 and same issue for 2 phones in the home. I can hear them but they loose me after a minute or less. Lived here 10 years and never had an issue until the last few weeks.

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Verizon_Support

@Lnn
wrote: Recently callers either can’t hear me at all or tell me it is very broken u p. iPhone 15 and same issue for 2 phones in the home. I can hear them but they loose me after a minute or less. Lived here 10 years and never had an issue until the last few weeks.

Lnn, we understand how concerning it is to be experiencing call quality issues. Is this issue only occuring at home or does this happen everywhere? Is this on every call or how often is this happening? We do recommend troubleshooting your device. Please let us know if any troubleshooting steps positively impact your call quality concerns.

https://www.verizon.com/support/devices/#mobile

-Andi

Lnn

Only in my home. Happens on both phones in the home. Does not happen when driving or outside.

Verizon_Support

Hi Lnn. Thank your for reaching back out. Where call quality is experienced on both phones, we want to look at the network coverage. We are sending you a private message to share more account specific information such as where are you located?

-Deb

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