I became a Verizon customer two months ago. I signed up for home internet only. I was told I should ask for paperless billing and sign up for autopay to get a discount. I did that within 2 days of signing up.
On April 1st, 2024 I got an email from Verizon congratulating me for enrolling in AutoPay.
On April 17th, 2024 I got an email from Verizon thanking me for my payment.
On April 26th, 2024 I got an email from Verizon telling me they hadn't received my payment.
I logged into my account, found that the AutoPay was not functional, signed up again and paid my bill.
On April 28, 2024 I got an email from Verizon thanking me for enrolling in Autopay.
On May 13th, 2024 I got a letter from Verizon telling me I owe $80 ($50 for my monthly internet + $30 for late payment). I am also told that need to sign up for Autopay, or lose the discount I am being offered.
My account states that I am enrolled in Autopay.
I cannot call Verizon because the telephone number associated with my Internet only account is not the same I use for my phone. When I do call, I am told I am not a customer, goodbye.
I chatted with a Verizon employee who told me Autopay was no reliable, that often banks are busy at the time of the payment (sic), and that my best bet was to get a Verizon credit card. I declined, telling her I did not want another credit card, but she just kept on twisting my arm about this credit card. When I still declined, she told me to go and solve the Autopay issue with my bank.
All my Autopay connections are functional, and have been for years. Why does this one not work? Is that the strategy Verizon uses to push people into getting their credit card? If this is the case, then I will simply cut the cord and get Internet from another provider.
